Sales Assistant

Poundland; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail powerhouse is looking for Sales Assistants in Norwich. In this role, you will provide excellent customer service, manage till transactions, and ensure store standards. The company offers a friendly environment and various benefits including holidays, discounts, and career development opportunities. Ideal for those passionate about customer satisfaction.

Benefits

10% discount on most purchases

Family-Friendly Benefits

Loyal Service Awards

Exclusive discount portal

Apprenticeships & Career Development

Life Assurance Cover

Employee assistance programme

Increasing holiday allowance

Extra day off for birthdays

Responsibilities

• Ensure excellent customer service is provided in every interaction.
• Respond efficiently to till queues to ensure customer satisfaction.
• Process till transactions securely, quickly, and accurately.
• Deliver effective product availability and replenish stock.
• Work as part of the store team to create a friendly environment.
• Live company values focusing on individual responsibility.
• Deliver accurate cash handling and till operational procedures.
• Deliver store changes and promotions in a timely manner.

Job description

Overview

Our Sales Assistants always put our customers first by greeting and assisting them, providing the best in town service to our customers with a smile and helping to maintain excellent store standards. At the core of our stores, you will make our store environment welcoming and deliver our customers the best service and experience.

As an Equal Opportunities Employer, we monitor the community background of our job applicants to promote and comply with relevant equality legislation. Your identity is anonymised and your answers will not be used to make decisions affecting your application or employment.

Responsibilities

• Ensure excellent customer service is provided in every interaction with a customer by being friendly, welcoming and helpful
• Respond efficiently to till queues to ensure customer satisfaction at all times
• Process till transactions securely, quickly and accurately
• Deliver effective product availability, replenish stock as directed
• Work as part of the store team to create and maintain a fun and friendly environment
• Live the company values focusing on taking individual responsibility and working towards team delivery
• Deliver accurate cash handling and till operational procedures
• Deliver store changes/promotions in a timely and precise way

About Poundland & Dealz

Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we offer products at unbeatable prices and cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do: Love our customers, Care for our colleagues and Protect the Pounds & Euros. By living our behaviours every day, we’ve created a land which is fun, friendly and full of surprises – a place where our people can truly be the best version of themselves.

Benefits

• Discount Card - 10% discount on most purchases in-store, including PEP&CO
• Family-Friendly Benefits
• Loyal Service Awards
• My Staff Shop - exclusive discount portal
• Apprenticeships & Career Development
• Life Assurance Cover
• Health & Wellbeing - employee assistance programme to support you
• Holiday Allowance - increasing by one day per year (up to 33 days)
• Birthdays are important, so each year, you can take the day off as an extra day’s holiday