Room Attendant

Malmaison; Birmingham; On-site; GBP 20,000 - 22,000; Full time

Job summary

A prominent hotel chain in Birmingham is seeking a Room Attendant to maintain high cleanliness standards and ensure guest satisfaction. Responsibilities include cleaning guest bedrooms and interacting with guests, requiring a positive attitude and conversational English. The role offers flexibility in shifts, with training provided and opportunities for career development in a supportive environment.

Benefits

Discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Uniform provided

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Conversational English is essential for guest interaction.
• Ability to work on your own for periods of time.
• Fitness level appropriate for a housekeeping role.

Responsibilities

• Ensure all guest bedrooms are cleaned daily to the highest standards.
• Maintain high standards to meet guests’ expectations.
• Interact with guests and provide excellent service.
• Prepare bedrooms for guest arrival and stays.
• Work set shifts, usually between 9am – 3pm.

Skills

Conversational English

Ability to work independently

Physical fitness for housekeeping

Job description

Overview

Opened 2001. 66 Bedrooms. 59-seater Bistro. 4 Private Event Spaces - seating up to 100. This landmark Victorian building (built in 1884) is located in the central business district of the city, close to the Jewellery Quarter and Broad Street. The city offers world-class retail and cuisine and benefits from excellent links for regional and international travellers. Birmingham has extensive canal networks and a rich industrial history.

About The Role

Room Attendant, Hotel Du Vin

Responsibilities

• Work as part of the Housekeeping team to ensure all guest bedrooms are cleaned daily to the highest standards.
• Have an eye for detail and maintain high standards to meet guests’ expectations of a perfect night’s stay.
• Interact with guests; conversational English is essential. Ability to work independently for periods of time.
• Take on a vital role in ensuring bedrooms are clean and tidy for guest arrival and continued stays.
• Work predominantly set shifts, usually between 9am – 3pm, 5 days out of 7. Shift start times can be flexible between 9am – 10am; earlier start times and flexible contracts or weekend work can be discussed at interview.
• Full training in the use of chemicals and equipment will be provided.
• Experience in a similar role is not required, but a positive attitude and desire to make a difference within the hotel is essential.
• Opportunity to enroll on our apprenticeship scheme after probationary period, with internal development and progression encouraged.

Qualifications

• Conversational English is essential for guest interaction.
• Ability to work on your own for periods of time.
• Fitness level appropriate for a housekeeping role.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support career development.
• High Street Discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans including dental, optical, medical and more from £5 per month.
• Referral schemes that pay up to £1500 for referring others.
• Uniform provided; Wellness & National Campaign Days promoting well-being activities.
• Wagestream for instant access to earned wages; ability to stream up to 50% of earnings.
• Complimentary stays on 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• Support for neurological charities through The Brain Charity partnership.
• Employee Assistance Programme – free, confidential advice 24/7 for you and your family.

Our Sustainability Goals

• 100% of electricity generated from renewable energy, primarily wind power.
• Recycle a minimum of 70% of hotel waste; sustainability council drives year-round initiatives.
• Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly kitchen cleaning system.
• Volunteer to work for sustainable charities two days per year on full pay.

Equal Opportunity Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.