Roadside Mechanic

Direct Line Group Careers; Egham; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading company in vehicle breakdown services is seeking a technician to assist customers with vehicle issues. This permanent role offers a competitive salary and various benefits, including a pension contribution and employee discounts. Ideal candidates will have experience in motor repair and a commitment to customer service.

Benefits

9% pension contribution

50% off home, motor, and pet insurance

Free travel insurance

Green Flag breakdown cover

Optional health and dental insurance

Electric vehicle leasing scheme

Generous holidays

Employee discounts

Qualifications

• Experience in the motor repair industry.
• Valid Category B driving license required.
• Knowledge of up-to-date vehicle repair techniques.

Responsibilities

• Assist customers with vehicle breakdowns and diagnose issues.
• Work independently and adhere to safety standards.
• Collaborate with dispatch to enhance customer experience.

Skills

Empathy

Problem Solving

Technical Knowledge

Collaboration

Education

NVQ Level 2 in Light Vehicle Maintenance

Job description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services — the backbone of our operations — and enjoy a career with variety and fulfillment. It’s Miles Better.

What you'll be doing

This is a permanent role based in Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead, and Chertsey.

You will work 40 hours per week, four days a week, on a shift pattern between 7am and 8pm, Monday to Sunday, with opportunities for overtime at your discretion.

We will provide a Green Flag vehicle, and your day will start from your home. Your role involves assisting customers with vehicle breakdowns, using your technical knowledge to diagnose issues such as fuel problems, tyre repairs, or battery replacements, and resolving them efficiently to get customers back on the road.

Salary and Benefits

• Up to £40,000 base salary depending on experience, with an OTE of £44,000–£48,000, plus a 9% employer-contributed pension and overtime opportunities.
• Benefits include a 9% pension contribution, 50% off home, motor, and pet insurance, free travel insurance, Green Flag breakdown cover, optional health and dental insurance, electric vehicle leasing scheme, generous holidays, share scheme, employee discounts, and more.

What you'll need

• To be 21 years or over for insurance purposes.
• A valid Category B driving license.
• NVQ Level 2 or similar accreditation in light vehicle maintenance (preferred).
• Empathy and a commitment to achieving the best outcomes.
• Experience in the motor repair industry.
• Experience working independently (desirable).
• Knowledge of up-to-date vehicle repair techniques.
• Adherence to best practices and safety standards.
• Ability to collaborate with dispatch to improve customer experience.
• Self-initiative and proactive problem-solving skills.

Our Commitment

We value diversity and inclusion, striving to create an environment where everyone can succeed and be themselves. We are proud to be recognized as one of the UK's Top 50 Inclusive Employers. If you require adjustments during the recruitment process, please contact our team for support.