Road Logistics Customer Service Specialist FO-CC

Kuehne + Nagel AS; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a world-leading logistics company as a Customer Service Specialist - Apprentice in Basingstoke. This role provides the chance to gain industry insight and forge a career while ensuring high-quality service to clients and supporting shipment processes. Ideal for those committed to excellence in customer service and eager to thrive in a global environment.

Qualifications

• Strong commitment to delivering outstanding customer service.
• Proven ability to meet deadlines efficiently and effectively.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide high levels of customer service and operational support.
• Ensure smooth coordination during shipments and resolve issues.
• Oversee shipment processes and support adherence to regulations.

Skills

Customer Service

Communication

Interpersonal Abilities

Education

Five GCSEs including Mathematics and English

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful Road Logistics in Basingstoke as a Customer Service Specialist- Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies, and will help you to gain an insight into the industry and help you to forge a career in a global organisation.

How you create impact

To provide high levels of customer service and operational support to our client base by processing and monitoring shipments.

What we would like you to bring

• Offer direct assistance to customers and internal teams, ensuring smooth coordination during shipments and resolving any arising issues promptly.

• Oversee shipment processes in collaboration with all stakeholders, while ensuring adherence to HMRC and other regulatory requirements, especially for sensitive goods like military-rated items.

• Manage sales and purchase invoice tasks accurately and on time.

• Cooperate across departments to maintain service quality and improve overall operational efficiency.

• Follow customer-specific standard operating procedures (SOPs) and always comply with health and safety guidelines to protect the workplace environment.

• Stay current with all required training programs and actively contribute to fostering a collaborative team culture.

What's in it for you

• Completed five GCSEs, includingMathematics and English

• Demonstrates a strong commitment to delivering outstanding customer service

• Proven ability to meet deadlines efficiently and effectively

• Possesses excellent communication and interpersonal abilities, fostering positive interactions across diverse environments.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.