Retail Travel Advisor

TUI Group; Dereham; On-site; GBP 13,000 - 17,000; Full time

Job summary

A leading travel company is seeking a Travel Advisor in Dereham. In this role, you will sell holidays, cruises, and UK breaks while exceeding sales targets and providing exceptional customer service. The position offers a starting salary of £13.09/hour, commission opportunities, and great holiday benefits. You will also engage with customers both in-person and virtually, resolve complaints, and have access to training for various systems. Join us to create unforgettable holiday experiences for our customers.

Benefits

Commission scheme

Holiday benefits

Health and Wellbeing investment

Pension scheme and life assurance

Qualifications

• Enthusiastic about travel and customer service.
• Ability to meet and exceed sales targets.
• Willingness to learn and embrace technology.

Responsibilities

• Inspire customers and colleagues with your passion.
• Achieve sales objectives and exceed targets.
• Effectively resolve customer complaints and inquiries.
• Receive training on systems to enhance knowledge.

Skills

Sales drive

Customer service

Problem-solving

Adaptability

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our East Dereham store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.