Retail Supervisor

Sodexo; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the UK seeks a Retail Supervisor for their convenience store at RAF Brize Norton, Carterton. The ideal candidate will have supervisory experience in retail, excellent customer service skills, and a proactive approach. Responsibilities include leading a team, managing stock, and ensuring high service standards. This role offers various benefits, including training and career growth opportunities.

Benefits

On-the-job training

Fully funded apprenticeship qualifications

Wellbeing Support

Qualifications

• Previous supervisory experience in retail or customer service.
• Hands-on approach to customer experience.
• Ability to take charge in the manager's absence.

Responsibilities

• Lead and inspire your team to achieve tasks efficiently.
• Manage stock and oversee daily operations.
• Drive new initiatives within the store.

Skills

Supervisory experience

Customer service

Team-building

Proactive mindset

Job description

37.5 hours per week, Any 5 out of 7 working various shifts, £12.71 per hour. Car parking available on site. Check your local transport links here: Plan Your Journey | Traveline.

Job Description: Retail Supervisor at Sodexo – RAF Brize Norton, Carterton, OX18 3LX. Join the Sodexo team as a Retail Supervisor and play an integral role in running our dynamic convenience store, providing exceptional service to our Armed Forces personnel. Your leadership and customer-focused approach will help enhance the day‑to‑day lives of everyone you meet.

What you’ll do:

• Lead by example and inspire your team to complete all tasks efficiently and to the highest standard.
• Take charge of stock management, keeping a close eye on deliveries and ensuring shelves are fully stocked.
• Supervise daily operations, manage team activities, and be the go‑to person for customer queries and support.
• Foster a positive and open‑minded culture, driving new initiatives and creative ways of working within the store.
• Promote and support offers, discounts, and loyalty schemes to enhance the customer experience.
• Maintain a clean, safe, and well‑organised store environment.
• Confidently verify IDs for restricted items, ensuring compliance with store policies.

What you bring:

• Previous supervisory experience in retail or customer service, with a proven ability to support a team.
• A hands‑on approach and passion for delivering an outstanding customer experience.
• Ability to take the reins when the retail manager is away, showing initiative and confidence.
• Strong team‑building skills, fostering a positive and collaborative environment.
• Experience with store openings and closures, and familiarity with key‑holder responsibilities.
• A proactive mindset, ensuring both you and your team stay ahead of tasks and deliver the best service possible.

What we offer:

• On‑the‑job training with experienced professionals.
• Fully funded apprenticeship qualifications.
• Career development opportunities within Sodexo.
• A friendly and supportive work environment.
• Wellbeing Support – unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – discounts for you and your family, salary finance support, retirement plan, and a death‑in‑service benefit.
• Career Growth – apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.