Retail Supervisor

Cotswold Outdoor Group; Clyst St. George; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading outdoor retailer in Clyst St. George is seeking an experienced Retail Supervisor to lead and support a team in providing excellent customer service. This role requires strong leadership, the ability to handle responsibilities under pressure, and a passion for the outdoors. The position includes competitive pay, bonuses, and a comprehensive benefits package including discounts on outdoor gear.

Benefits

Performance bonus

Staff discount

Company pension scheme

Wellbeing support

Qualifications

• Experience as a retail supervisor or in a similar role.
• Confident in handling responsibility and solving problems.
• Ability to lead by example and build strong connections.

Responsibilities

• Support the team with their tasks and customer service.
• Lead by providing expert services like boot fitting.
• Manage store opening and closing duties.

Skills

Customer service

Team leadership

Problem solving

Task management

Job description

Overview

Support a team. Grow your skills. Help people enjoy the outdoors.

Are you an experienced Supervisor who excels in a fast-paced, high-energy environment? We’re looking for a Retail Supervisor to:

• Support and guide a team to do their best work
• Deliver great service while keeping the store running smoothly
• Enjoy 4060% discount on top outdoor brands
• Work 40 hours per week on a rotating schedule including weekends

Sound like your kind of role? Read on to find out more.

About Us

We believe lifes better outdoors whether its hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care.

Thats where you come in.

As a Retail Supervisor, youll play a key part in helping your team grow, supporting customers, and keeping the store on track. Youll lead by example on the shop floor and step in to run things when the Store Manager is away.

Were part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock three brands that share a love for the outdoors and a commitment to people and planet.

What Youll Be Doing

• Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity
• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
• Mentor new colleagues and help onboard them confidently
• Manage store opening and closing duties as a key holder
• Carry out cashing up duties accurately and efficiently
• Lead in the absence of the Store or Assistant Store Manager
• Keep the store safe, compliant and running efficiently
• Bring energy, organisation and motivation to your team

Were looking for someone who

• Has experience as a retail supervisor or in a similar supervisory role
• Is confident handling responsibility and solving problems
• Leads by example and builds strong connections with their team
• Stays focused under pressure and knows how to juggle tasks
• Enjoys being hands-on in a busy, customer-focused environment

What youll get from us

We know that strong supervisors make a big difference, thats why were serious about supporting you with rewards that reflect your role, ambition and wellbeing:

• £12.97 per hour per hour (£10.88 per hour for under 21s)
• Performance bonus of up to £750 per year (pro rata)
• Clear progression pathways and ongoing training from leadership skills to expert product knowledge
• 4060% staff discount across all our outdoor and active brands
• Up to 33 days holiday, with the option to buy more
• Access to wellbeing support including free, confidential services
• Perkbox membership savings on food, travel, fitness, entertainment and more
• Company pension scheme to help plan for your future
• Hands-on experience in a fast-paced, values-driven environment

Everyone’s welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

We want to hear your voice so encourage you to write your own application and use AI tools sparingly. Were looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.

This advert may close early if we receive a high number of applications, so dont wait too long to apply.

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