Retail Customer Service

Entain; Sunderland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A dynamic betting company in Sunderland seeks a part-time Retail Customer Service Manager to deliver exceptional customer service and uphold shop standards. Responsibilities include processing transactions, engaging with customers, and maintaining a welcoming atmosphere. Ideal candidates are passionate about service, possess strong communication skills, and can manage challenges professionally. The position includes a flexible schedule, development opportunities, and a commitment to a healthy work-life balance.

Benefits

Optional overtime subject to availability

Pension Scheme

Annual ShareSave

Discounts with hundreds of retailers

Healthcare and wellbeing support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in a betting shop.
• Passion for delivering great customer service.
• Effective communication and relationship-building skills required.
• Self-motivated and proactive attitude essential.
• Ability to handle challenging situations calmly.

Responsibilities

• Deliver outstanding customer service in the betting shop.
• Process customer transactions and handle cash.
• Assist customers with product demonstrations.
• Address customer complaints with empathy.
• Open or close the shop as a key holder.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Cash Handling

Job description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager you will be an integral part of the Entain family delivering top customer service and driving standards on a daily at our exciting dynamic betting shops, no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager you will be part of the Shop team who will be serving customers and building a rapport to encourage repeat custom.

Salary is 12.50 per hour

Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem‑solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain we believe in the importance of a healthy work‑life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service!
• Do you enjoy building strong relationships and can you communicate effectively?
• Self‑motivated and proactive.
• Are you happy to work alone or as part of a team?
• Ability to deal with challenging situations in a calm and professional manner.

Additional Information :

What we offer

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

And outside of this you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work: No

Employment Type: Part‑time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience: years

Vacancy: 1