Retail Advisor

EE RETAIL; Bradley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider is looking for a Retail Advisor to deliver excellent customer service in Grimsby. You will build genuine relationships with customers, helping them with their needs while staying calm under pressure. No prior retail experience is necessary, as training will be provided. The job offers £13.12 per hour along with a 20% on-target commission and numerous employee benefits including healthcare and career development opportunities.

Benefits

£13.12 per hour + 20% on-target commission

24/7 Online GP access

Market-leading paid carer’s leave

Equal family leave

Massive discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No retail experience required; drive to succeed and confidence to be yourself.

Responsibilities

• Provide excellent customer service in a fast-paced retail environment.
• Build genuine relationships with customers and understand their needs.
• Stay calm under pressure and work towards targets.
• Learn about EE products and services and help customers find the right solutions.

Skills

Customer service

Relationship building

Adaptability

Calm under pressure

Job description

Overview

Working Hours: 24 hours per week

Location: Grimsby

Salary: £13.12 p/h plus 20% on target commission

At EE, resilience meets opportunity. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, and persevere can lead to real success.

Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in high-pressure situations, you already have what it takes to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.

Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

Responsibilities

• Provide excellent customer service in a fast-paced retail environment.
• Build genuine relationships with customers and understand their needs.
• Stay calm under pressure and work towards targets.
• Learn about EE products and services and help customers find the right solutions.

Qualifications

• No retail experience required; drive to succeed and confidence to be yourself.

What’s in it for you?

• £13.12 per hour + 20% on-target commission – rewarding your performance and drive
• 24/7 Online GP access for you and your immediate family – because your wellbeing matters
• Market-leading paid carer’s leave – supporting you when your loved ones need you most
• Equal family leave – 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products – saving you hundreds every year
• Career development support – carve your own path with training and progression opportunities
• Season Ticket Travel Loan – making your commute more affordable
• Volunteering days – give back to your community with paid time off
• Optional Private Healthcare and Dental – extra peace of mind for you and your family

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.

Ready to turn your strengths into a rewarding career? Apply today.