Reservations Agent

Central Guest Services - EGLS; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality group in Westminster is looking for a Reservations Specialist to enhance their Central Reservations Team. You will utilize your reservations experience to deliver exceptional customer service while maximizing revenue through effective selling. The ideal candidate possesses excellent communication skills and a solid understanding of hotel products, including technical expertise with booking systems like Opera. This role offers competitive compensation and numerous benefits, promoting career development and personal growth.

Benefits

Competitive salary

28 days holiday per annum including Bank Holidays

Complimentary meals and beverages

Recommend a Friend Scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Company pension scheme

Regular social events

Annual recognition events

Online learning platform access

Promotion opportunities and training

Qualifications

• Current reservations experience in a 4- or 5-star hotel environment.
• Strong verbal and written communication skills.
• Natural ability in sales with effective closing techniques.
• Ability to generate revenue through effective positioning.

Responsibilities

• Achieve maximum revenue through effective selling of reservations.
• Utilize customer service and sales skills to identify guest needs.
• Ensure excellent service delivery to guests from booking to follow-up.
• Accurately record guest information in appropriate systems.

Skills

Reservations experience

Excellent communication skills

Tele sales ability

Ability to listen effectively

Knowledge of hotel products

Revenue generation skills

Technical knowledge of booking systems

Tools

Opera

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

We are currently recruiting for a Reservations Specialist to join our Central Reservations Team at Edwardian Hotels London.

Overview

• An Amazing opportunity has arisen to join Edwardian Hotels as a Reservations Agent.
• As Reservations Agent you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers via the telephone, e-mail or other channels deemed appropriate by the company.
• Responsible for utilizing customer service and sales skills to identify guest needs, make accurate reservations which provide the optimal experience for our guests while maximizing revenue potential.
• Ensure information is accurately recorded in appropriate systems and customers are provided with excellent service delivery as determined by the company standards.
• Be the guest advocate ensuring all guests' needs from the initial booking to follow up.

About You

• Current reservations experience within a 4- or 5-star hotel environment.
• Excellent communication skills both verbally and written.
• Natural tele sales ability including closing skills, tone of voice.
• Ability to effectively listen and position hotels to meet guests needs.
• High level of hotel product and services knowledge.
• Ability to generate revenue by all means available.
• Technical knowledge of hotel booking systems, Including Opera.

Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary