Regional Contract Administrator

Sodexo; City of Westminster; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading service management company is seeking a Regional Contract Administrator to support administration within the Avon & Somerset police. You will handle a variety of administrative tasks, assist in hospitality operations, and ensure high standards of customer service. The ideal candidate will be organized, communicative, and eager to grow within the organization, with fluency in Microsoft Office required. Benefits include mental health support and discounts.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Financial tools & retirement plan

Cycle to Work

Paid volunteering day

Qualifications

• Strong team spirit and excellent communication skills.
• Ability to stay organized, prioritise workload, and remain calm under pressure.
• Previous experience in a similar administrative role is a bonus, but not essential.

Responsibilities

• Responsible for completion of administrative tasks as directed by the Contract Manager.
• Assist team with hospitality operations and procurement of stock.
• Deal with complaints from customers and report to Contract Manager.

Skills

Communication skills

Organizational skills

Ability to work under one's own initiative

Strong team spirit

Fluent in Microsoft Office

Job description

Overview

As a Regional Contract Administrator for the Avon & Somerset police, you will deliver the highest standards of customer service through seamless contract administration of Sodexo systems and processes to support Sodexo client and personnel.

Responsibilities

• To be responsible for the completion of administrative tasks as directed by the Contract Manager
• To support the Sodexo team and the client personnel by carrying out general unskilled tasks as delegated within all areas or other controlled areas
• To carry out general administrative tasks to enable the best-in-class service delivery
• To carry out general administrative tasks, answering phones, processing emails, filing, organising paperwork, and on job specific tasks to the required standard established by the Service Level Agreement
• To have a full knowledge of all systems which must be administered in the scope of the role such as SAP, UDC Billing, Kronos payroll, Lean Path, KAPTURE, E Profit & General Sodexo systems
• To issue keys to client and colleagues, as required and to conduct weekly key audits
• To assist the team with the administration of hospitality operations as required
• To operate till as per training given, to include cashing up, cash management and Clarity Live reporting
• When required to assist the catering department in the café
• To follow Profit protection procedures
• To ensure a high standard of personal hygiene is always maintained and that uniform provided and specified is worn with care to being clean and ironed
• To ensure you wear all personal protective equipment provided and specified for the tasks
• To ensure that the appropriate safety signage is used at all appropriate times, e.g. wet floor signs to warn customers where possible
• To assist all departments with procurement of stock and consumables according to business needs and to handle all procurement related tasks as directed by the Contract Manager
• To take part and effectively engage in employee training and have a full understanding of Health and Safety, Food safety, COSHH, Cleaning methods, Cleaning Training and Site Specific Procedures
• To organize and carry out new starter's induction and accompanying onboarding paperwork
• To administer the successful submission of all vetting requirements for site-based roles
• To deal with any complaints / issues from customers immediately and report directly to Contract Manager
• To ensure and complete all minute taking for Sodexo Meetings including note taking where required at HR meetings
• To prepare materials to be used at weekly Sodexo huddle
• To participate actively within team meetings to develop ideas to enhance service offer
• To be flexible to work additional hours to cover holiday and sickness within the team
• To always work with awareness of surroundings and behaviour required, plus security procedures in place
• To ensure the successful completion of unit payroll weekly including administration of UDC System and Kronos system
• To ensure the successful completion of unit's E profit financial trading including weekly closing of books and financial reporting and investigation
• To assist the Contract management team in the production of site based monthly performance pack
• To maintain all business records, such as personnel files, master stock spreadsheets and other management reporting logs
• Identify the standard/end result required for a task and complete it accordingly
• Support team to achieve work goals
• Fluent in the use of Microsoft Office products
• Ability to work under one's own initiative

Qualifications and qualities

• A strong team spirit and excellent communication skills
• The ability to stay organised, prioritise workload, and remain calm under pressure
• Previous experience in a similar administrative role is a bonus, but not essential. If you're tech-savvy and a quick learner, we'd still love to hear from you
• A desire to grow within the organisation and take the next step in your career
• Health and Safety Procedures must be always followed
• Identify the standard/end result required for a task and complete it accordingly
• Support team to achieve work goals
• Working with Sodexo is more than a job; it’s a chance to be part of something greater
• Fluent in the use of Microsoft Office products

Benefits

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day