Receptionist/Porter

Dorset HealthCare University NHS Foundation Trust; England; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare organization is seeking a Receptionist/Porter to provide patient-focused administration and portering services. The ideal candidate will have good communication skills, the ability to prioritize, and experience in a similar role. This position requires NVQ level 2 in office procedures and being a First Aider. The role offers the chance to be part of a dedicated team aimed at enhancing patient care.

Qualifications

• Experience of working in a similar role.

Responsibilities

• Provide effective reception and administration service.
• Act as first point of contact for patients and visitors.
• Support all other teams within the hospital.

Skills

Good communication skills

Ability to prioritize effectively

Use of IT systems

Ability to use own initiative

Education

NVQ level 2 or equivalent in office procedures

First Aider

Job description

Go back Dorset HealthCare University NHS Foundation Trust

Receptionist/Porter

The closing date is 09 October 2025

This is a multi-skilled roll to provide an effective, patient-focused Service in the delivery of administration and portering.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Main duties of the job

Administration

Ensure that no patient waits longer than the Trust's guidelines for their appointment by utilising clinic capacity to a maximum

To act as a first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals, providing a positive and responsive point of contact on behalf of the Physiotherapy Department and Trust during opening hours.

To provide an effective, efficient reception and administration service, to patients and other visitors to the department.

The post will require the utilisation of good clerical, organisational, communication and people skills.

Provision of appropriate portering services

To be support all other Teams within St Leonards Hospital as required.

To monitor certain areas of the building and ensure safety of staff working within the hospital.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of theirlives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a widerange of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in2019. It's also why 95% of patients across our services say they have a good or verygood experience of our services and 89% of staff feel they can really make a difference.Whether you're looking to work with us in one of our bustling market towns, vibrant urbanlocations, thriving seaside spots, or among the rolling hills of Dorset, there are lots ofways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testamentto our brilliant people. We're all about building a workplace for the future, we believe inequal opportunities and we celebrate diversity. We're an inclusive workplace, whereeveryone is welcome, everyone can be authentic, and we are all encouraged to be thebest version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, andteach us what we don't know. And you'll be working towards our vision to be better everyday through excellence, compassion and expertise in all we do.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Person Specification

Qualifications

• NVQ level 2 or equivalent in office procedures
• First Aider
• Experience of working in a similar role

Skills and training

• Ability to use own initiative within sphere of responsibility.
• Good communication skills, both in written and verbal
• Ability to prioritise effectively

Personal Qualities

• Flexible to needs of service
• Understanding of confidentiality
• Able to perform under pressure.

Knowledge

• Previous experience in using IT systems
• Previous experience in creating/using spreadsheets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust