RECEPTIONIST - DAY SURGERY UNIT NHH

Aneurin Bevan University Health Board; Abergavenny; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization seeks a clerical and reception service provider for its Day Surgery Unit. The successful candidate will manage patient information and assist clinical colleagues to ensure quality care. Applicants should possess GCSE English and Maths, along with administration experience. The role includes engaging with patients and handling various administrative duties in a supportive healthcare environment.

Benefits

Flexible working

Paid mandatory training

Career development opportunities

Qualifications

• GCSE English and Maths.
• Knowledge of administrative systems and hospital procedures.
• Experience in administration or office roles.

Responsibilities

• Provide clerical and reception service for Day Surgery.
• Answer general queries and carry out administrative tasks.
• Prepare patient notes and manage patient information.

Skills

Good verbal and written communication

IT Skills

Willingness to learn

Caring and empathetic

Education

GCSE English and Maths

Job description

Job Overview

The post holder will provide a clerical and reception service for Day Surgery.

To answer general queries and carry out administrative tasks to ensure the smooth running of the department.

The Day Surgery Unit (DSU) has a high turnover currently running 5 Theatres, specialising in a range of surgical disciplines including Orthopaedics, General Surgery, Gynaecology, Plastics, Dermatology and Pain.

To assist with all administration duties, including locating and preparing patient notes.

To work closely with clinical colleagues to ensure patients receive good quality care.

To organise own day to day work tasks. Using own initiative within standard procedures and policies, advice will be available as needed.

Main duties of the job

• Responsible for meeting and greeting of patients on day of surgery. Communicating in a sensitive and caring manner where patients can be anxious prior to their procedure.
• To book patients into the department and ensure the patient information is recorded accurately onto the system.
• To locate and prepare patient notes in a timely and organised manner.
• To communicate with Day Surgery staff, and with members of the multi-disciplinary team such as pre-assessment clinic (PAC) and scheduling teams.
• Work regularly and closely with nurses, ODPS, healthcare support workers, surgical staff and admin staff.
• Work as part of a clerical team to provide support to the Day Surgery Service.
• Ensure confidentiality is maintained at all times in line with the Data Protection Act and Trust policy.
• Attend regular team meetings and keep up to date with changes to policies/procedures within the department.
• Keep up with mandatory online training and audit days to improve knowledge, skills and enhance performance.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications And Knowledge

Essential criteria

• GCSE English and Maths
• To gain knowledge of administrative systems, admission, patient information systems, hospital departments, clerical procedures, and data input procedures acquired through on-the-job training

Experience

• Essential criteria: Administration experience or office experience
• Receptionist experience

Desirable criteria

• Administration experience or office experience
• Receptionist experience
• Working in a hospital setting

Skills and Attributes

• Good verbal and written communication
• IT Skills
• Willingness to learn and able to take constructive criticism
• Flexible to meet the needs of the service
• Caring and empathetic
• Interested in all aspects of the role as outlined in the job description

Desirable criteria

• Familiar with Organisational IT platforms such as CIVICA/CWS/ORMIS/PAS
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

• Satisfactory Standard/Enhanced DBS clearance including an/a Adults and Childrens Barred List check (delete as appropriate)