RECEPTIONIST / ADMINISTRATOR

ABC Teachers; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A specialized education provider in Stourbridge is seeking an experienced receptionist. This full-time role involves managing visitor processes, answering calls, and supporting staff in a school environment dedicated to students with special needs. The position offers opportunities for professional development and benefits, including guaranteed pay and training programs.

Benefits

Excellent daily rates

Guaranteed pay scheme

Pension contributions

FREE training programs

Generous referral bonus

Access to a dedicated consultant

Qualifications

• Previous experience as a receptionist or administrative role.
• Experience in care, education, or residential settings is a plus.
• Able to obtain suitable references and a DBS check.

Responsibilities

• Greet visitors and manage the sign-in/out process.
• Answer telephone calls and direct inquiries appropriately.
• Support staff in maintaining a calm reception area.

Skills

Administrative skills

Excellent telephone manner

Ability to work under pressure

Basic knowledge of safeguarding

Familiarity with Microsoft Office

Job description

ABC Teachers is seeking a receptionist to work on a full-time basis in an SEN Primary & Secondary School in Stourbridge.

This is a dynamic role with plenty of variety which is offered initially on a temporary basis with the possibility to moving to a permanent role for the right candidate.

Hours

7am-3.30pm (preferred) or 8am-4.30pm

Responsibilities

• Greet visitors, professionals (e.g., social workers, therapists), and families in a warm, respectful, and professional manner.
• Manage visitor sign-in/sign-out processes, ensuring safeguarding procedures are followed.
• Answer telephone calls, direct inquiries appropriately, and take clear messages.
• Follow safeguarding procedures and escalate concerns appropriately.
• Ensure confidential information is handled sensitively and securely.
• Support staff in maintaining a calm and safe reception area, especially during heightened situations.
• Liaise with care staff, managers, and external professionals to support smooth coordination of appointments, meetings, and visits.
• Maintain clear communication logs and calendars.

The School

• This school offers specialised education for young people aged 7 to 19, with a strong focus on supporting students with Autism, ADHD, behavioural challenges, Social, Emotional and Mental Health (SEMH) needs, as well as physical and learning disabilities, including visual impairments.
• Located on spacious, well-equipped grounds, the school features small class sizes and regularly provides one-to-one support. This creates a calm, nurturing environment where students benefit from personalised attention and tailored guidance to help them thrive both academically and emotionally.
• The school’s committed staff work collaboratively to support each student in reaching their full potential. A key priority is equipping students with essential life skills and fostering independence to ensure a smooth transition into adulthood.
• At the heart of the school’s ethos is the belief that personal development includes meaningful engagement with the wider community. To promote this, the school has developed a variety of on-site social enterprises such as cafés, farm shops, and heritage centres which offer safe, inclusive environments where both students and adults can build vocational and interpersonal skills through real-world experiences.

About you

• Previous experience in an administrative or receptionist role.
• Experience in a care, education, or residential setting is a plus.
• Basic knowledge of safeguarding and confidentiality requirements.
• Familiarity with systems like Microsoft Office and Outlook.
• Excellent telephone manner.
• Able to work under pressure in a dynamic environment.
• Able to obtain suitable references and a DBS check.

About ABC Teachers

ABC Teachers is committed to safeguarding children, young people, and vulnerable adults. We take our responsibilities extremely seriously. All staff we register will undertake thorough interviewing and referencing checks and hold, or be prepared to undergo, an Enhanced DBS check that must be registered on the Update Service.

What ABC Teachers offer

As a valued employee of ABC Teachers, you will receive:

• Excellent daily rates paid weekly by our in-house Payroll team using the Pay As You Earn (PAYE) system.
• Guaranteed pay scheme (subject to availability and qualifying criteria).
• Pension contributions (subject to a qualifying period).
• Full compliance with AWR (Agency Workers Regulations), to make sure you get the pay and working conditions you are entitled to.
• FREE training to help with your professional development such as Team Teach, Autism Awareness and an online Educare training package.
• Generous refer a friend or colleague bonus scheme.
• Access to a dedicated consultant, who will provide ongoing support.

How to apply

If you are a Teaching Assistant who can enthuse, motivate and engage students and would like the challenge of working in a demanding and rewarding environment, then we want to hear from you.

Apply today via this website, or for more information about this role and other opportunities across ABC Teachers, please contact our SEND team on (phone number removed).