Receptionist / Administrator

NHS; Coalville; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare practice in Coalville is seeking proactive Receptionist/Administrators to join their team. Candidates will engage with the public, supporting the appointment system and managing inquiries efficiently. Ideal applicants are passionate about patient care and possess GCSE qualifications. Previous experience in healthcare is a plus but not essential as training will be provided. This role promotes a good work-life balance, with part-time options available.

Qualifications

• Educated to GCSE level or equivalent.
• GCSE Mathematics and English (C or above).
• AMSPAR Receptionists Qualification.

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Processing personal, telephone, and electronic requests for appointments.
• Answering incoming phone calls and transferring calls appropriately.

Skills

Excellent communication skills (written and oral)

Clear, polite telephone manner

Competent in the use of Office and Outlook

Effective time management

Good interpersonal skills

Problem solving and analytical skills

Education

GCSE Mathematics and English (C or above)

Educated to GCSE level or equivalent

NVQ Level 2 in Health and Social Care

Tools

Office

Outlook

Job description

Overview

We are seeking proactive and motivated Receptionist / Administrators to join our friendly team, who will bring enthusiasm and commitment to the role. We have part-time positions available.

The successful candidates will need to have experience of working with the public, ideally in a general practice or NHS setting; however this is not essential and full training will be provided.

About us

Whitwick Road Surgery is a well established practice serving 8,000 patients and is focused on delivering high quality patient care, within a supportive culture, which aims to ensure a good work - life balance is maintained for staff.

If you are passionate about making a difference in a growing practice and want to be a part of a supportive team, we would love to hear from you.

Informal visits or conversations are welcomed - feel free to get in touch if you would like to learn more about the role or our surgery.

NO PREVIOUS APPLICANTS PLEASE.

Responsibilities

• Maintaining and monitoring the practice appointment system, including booking and amending appointments.
• Processing personal, telephone and e-requests for appointments.
• Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately.
• Signpost patients to the correct service.
• Manage all queries as necessary in an efficient manner.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Support all clinical staff with general tasks as requested.
• Photocopy documentation as required.
• Ensure all filing is up to date and accurate.
• Ensure potential new patients meet appropriate practice criteria.
• Data entry of new and temporary registrations and relevant patient information as required.
• Timely processing of new patient acceptances.
• As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Processing of electronic blood results daily.
• Ensure all mail is distributed to the relevant members of the team.
• Input data into the patients' healthcare records as necessary.
• Read code data on the clinical system.
• Scanning of patient related documentation and attaching scanned documents to patients' healthcare records.
• Direct requests for information i.e., SAR, insurance / solicitors letters and DVLA forms to the administrative team.
• Handling of cash and recording of private fees in the cash book.
• Carry out system searches as requested.
• Support all reception/administration staff, providing cover during staff absences.
• Chaperoning.
• Ordering and monitoring of stationery supplies.
• Monitor and maintain the reception area and notice boards.
• Ensure the reception and waiting room areas are always clean and tidy and presentable.
• Complete opening and closing procedures in accordance with the duty rota.
• Partake in audit as directed by the audit lead.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the public
• Experience of administrative duties
• Experience of working in a healthcare setting

Other Requirements

• Flexibility to work outside of core office hours
• Disclosure and Barring Service (DBS) check

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work autonomously and as a team member
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow procedure

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.