Receptionist

Hyatt Group; City Of London; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel chain in London is seeking a Receptionist to provide exceptional guest service. In this role, you will welcome guests, handle check-ins and check-outs, and coordinate with various departments. Preferred candidates will have experience in hotel front office within the luxury sector. This position offers numerous benefits including discounted stays, complimentary uniform, and professional development opportunities.

Benefits

12 complimentary nights a year

Discounted hotel stays

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel front office within the luxury segment is preferred.

Responsibilities

• Welcome guests upon arrival and verify their booking details.
• Perform the check-in process efficiently.
• Handle the check-out process, including billing and payments.
• Coordinate with housekeeping to ensure rooms are ready.
• Liaise with other departments to meet guest needs.

Skills

Strong communication skills

Familiarity with hotel management software

Basic computer skills

Job description

Overview

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to the Receptionist role

• Welcome guests upon arrival and verify their booking details.
• Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
• Handle the check-out process, including billing, payments, and feedback collection.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.

About you

Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.

Benefits of the Receptionist role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone\'s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this Receptionist role and start your journey with Hyatt Hotels!

Hyatt Regency Grand Cypress | Orlando, FL, US

Our family is always growing. Want to be in the know?