Quality and Governance Support Facilitator

University Hospitals Plymouth NHS Trust; Plymouth; On-site; GBP 30,000 - 42,000; Full time

Job summary

A major healthcare institution is looking for a Quality and Governance Support Facilitator to coordinate quality and governance efforts within its Imaging department. This role involves managing projects, supporting clinical governance, and working closely with healthcare professionals. The ideal candidate should have a relevant qualification and experience in healthcare management and governance processes. Opportunities for career development are provided in a supportive environment located in Plymouth, UK.

Qualifications

• At least 3 years of experience managing quality and governance processes.
• Proven ability to communicate complex information effectively.
• Experience working in a healthcare setting.

Responsibilities

• Support the facilitation of quality governance projects in Imaging.
• Oversee the management of Quality Management System for compliance.
• Develop relationships with staff to improve governance processes.

Skills

Data analysis

Effective communication

Project management

Education

Relevant Higher Education Qualification (Business Management)

Tools

Q-Pulse

Datix

IPM and CRIS

Job description

Quality and Governance Support Facilitator

To be the Support Facilitator for a range of quality and governance projects and processes within the Imaging department for which the Deputy Service Line Manager is responsible for. To assist in the delivery of the existing processes and compliance requirements within the Imaging Directorate by coordinating the multi-disciplinary workforce involvement as required.

The post holder will support the Deputy Service Line Manager team in the facilitation and coordination of all aspects of Quality, Clinical Governance and Clinical Effectiveness across Imaging. This will include supporting oversight of existing processes as well as embedding good practice in line with national requirements.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

To provide specialist quality and governance support to the Deputy Service Line Manager (Quality and Governance), modality leads, and Imaging senior management team as required.

To provide support in the ongoing implementation and day to day management of Imaging

governance processes as directed the Deputy Service Line Manager and support developments in response to Trust requirements and Nation Developments (i.e. PSIRF).

To oversee the day-to-day management of the Quality Management system to ensure there is robust review processes in place for timely review of documentation and manage compliance mechanisms to demonstrate the department is working in line with local and trust wide policies

To support in maintaining oversight of key elements for the governance profile for the Imaging Service line by monitoring the following:

• Risks and Incidents reported on Datix
• Clinical Audit Register
• NICE Guidance Register
• Training and Competency Matrix

To provide quality, governance and administrative management support to the Imaging Quality Management Structure and associated meetings.

About us

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

Job responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

Work with the Deputy Service Line Manager (Quality and Governance) in the assessment, reporting and escalation of effective quality and governance processes within the Imaging Service Line

Support the delivery of governance improvement projects in the service line with oversight and from the Deputy Service Line Manager and Service Improvement Manager.

Work closely and develop excellent relationships with Imaging staff at all levels, Care Group Level, Medical Physics and Trust Governance to understand needs, agree project objectives, develop safe processes and identify timeframes and assign ownership of tasks.

Work to time critical deadlines; liaising with key Imaging leads to identify concerns and provide resolutions within given timescales.

Produce and present complex governance and quality data and other information to multi-disciplinary staff groups including clinicians, service users and radiographers. Including identification of themes for escalation to Deputy Service Line Manager.

Able to communicate and engage effectively with a wide range of staff including clinicians, specialist advisors, service providers and senior project leads, in relation to the quality and governance processes.

Have overall management responsibility for the Quality Management and Document Control System (Q-Pulse) and oversee approval process for documentation with support of the Deputy Service Line Manager

Provide training support to the staff within the Service Line in the use of the Q-Pulse document control system

Person Specification

Knowledge and Experience

• Previous demonstrable experience in a healthcare setting in an administrative or clinical role.
• Provide interpretative skills with data analysis and presentation for the benefit of governance management and performance metrics, including incident evaluation.
• Demonstrable experience in working directly with clinicians, managers, staff & contractors on a variety of matters
• Demonstrable experience with working with clinical systems such as IPM and CRIS
• Demonstrable experience of governance and quality management systems such as Q-Pulse and Datix
• Have proven knowledge and demonstrable experience in improvement / change management methodologies

Qualifications

• Hold a relevant Higher Education Qualification (Business Management, / Administration, etc) or have equivalent demonstrable experience, with a minimum of 3 years' demonstrable experience of managing quality and governance processes
• IT qualifications equivalent to ECDL or NVQ's, and familiar with all aspects of Microsoft office

Aptitude and Abilities

• Good communication skills and ability to communicate effectively with a range of individuals and groups in order to lead/support management of projects
• Ability to deal with difficult situations and conversations in a professional manner
• Able to provide and receive complex information and communicate to multi-disciplinary staff/meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.