Qualification Customer Support Executive

Lifetime Group; Remote; GBP 60,000 - 80,000; Full time

Job summary

A skills and learning solutions provider in the UK is seeking a detail-oriented individual to provide insights into qualifications operations. The successful candidate will support the Qualifications Customer Service Manager and the broader team in meeting client service level agreements. With a focus on customer service, the role requires strong communication skills and the ability to manage workloads effectively. Join a progressive company that values diversity and inclusion, and offers a supportive workplace culture.

Benefits

25 days annual leave

Additional day leave for your birthday

Flexible working & flexi time options

Health cash plan

Life assurance

Company match pension up to 5%

Quarterly reward and recognition awards

Qualifications

• Experience of customer service and administration.
• Strong communication and customer service skills – written and oral.
• Ability to take initiative and effectively manage workload in a dynamic environment.
• Able to work independently on departmental tasks and collaboratively with other teams.

Responsibilities

• Providing accurate insight into Qualifications operations using non-financial and financial information.
• Supporting the Qualification Customer Service Manager and Qualifications Team to meet client SLAs.

Skills

Customer service experience

Strong communication skills

Ability to manage workload

Collaborative team player

Job description

Overview

Lifetime Group is a leading provider of skills and learning solutions, dedicated to transforming lives and businesses across the UK. We're passionate about empowering individuals and organisations to reach their full potential through innovative learning and development.

Working for Lifetime Group isn’t just a job, it’s an opportunity to be part of a supportive and progressive culture that is focused on enabling people to fulfil their potential

You will be responsible for providing accurate insight into the Qualifications operations of our business using both non-financial and financial information, supporting the Qualification Customer Service Manager and Qualifications Team to meet client SLAs

What we offer:

• 25 days annual leave (rising with service)
• Additional day leave for your birthday
• Holiday purchase scheme
• Flexible working & flexi time options
• Early finish for the end of your week
• Health cash plan
• Virtual GP
• Curated wellbeing package
• Enhanced sickness pay
• Company match pension up to 5%
• Life assurance
• Enhanced family benefits package
• Religious bank holiday swap
• Long service recognition and reward
• Quarterly reward and recognition awards

What will you be doing?

You will be responsible for providing accurate insight into the Qualifications operations of our business using both non-financial and financial information, supporting the Qualification Customer Service Manager and Qualifications Team to meet client SLAs

What will you bring to the role?

• Experience of customer service and administration
• Strong communication and customer service skills – written and oral
• Ability to take initiative and effectively manage workload in a dynamic environment
• Able to work independently on departmental tasks and collaboratively with other teams

A diverse, inclusive, equitable workforce

At Lifetime Group, we are committed to broadening the diversity of our workforce and creating a sense of belonging for all. In this way we will better represent our learners and partners to greater understand and fulfil their needs.

Your experience is invaluable to us, and we are committed to fostering an inclusive and equitable recruitment environment for all candidates. We welcome any feedback on how we can enhance our approach to an inclusive process, please feel free to share your ideas with us here: Your feedback

This feedback is anonymous and will only be used for EDI monitoring and enhancement