Project Manager - MSL services

KBC Technologies UK Ltd; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology service provider is seeking a Project Manager in London. The ideal candidate will have over 10 years of experience in MSL services and must demonstrate strong stakeholder management and project coordination skills. Responsibilities include engaging with vendor partners, capturing site details, and supporting teams on technology setups. Knowledge of Jira and SharePoint is essential. This is a great opportunity for individuals skilled in managing complex projects and ensuring successful stakeholder engagement.

Qualifications

• 10+ years of experience in MSL services and technology understanding.
• In-depth experience with complex room setups and coordination.
• Sound knowledge in Jira and SharePoint.

Responsibilities

• Walk through MSL Tech Standards & Design Guide.
• Capture room dimensions, layout, and site photos.
• Engage vendor partner PMs for alignment and coordination.

Skills

MSL services experience

Stakeholder management

Project coordination

Jira knowledge

SharePoint knowledge

Strong communication skills

End-to-end project life cycle experience

Tools

Cisco devices

Snow

Job description

Role: Project Manager

Design, Stakeholder management, Project coordination

• Resource must have 10 years + strong experience in MSL services and understand the technology
• Understands the design complexities, challenges and dependency
• Understands NIA (Network impact assessment) Evaluates bandwidth, firewall, and Wi-Fi/wired needs (e.g., Surface Hubs)
• Knowledge on the Cisco devices, MTR and Surface Hub
• Strong exposure and deliver BAU segment for Meeting rooms services across sites and multiple projects simultaneously without customer's escalation
• Understands and Assess site readiness and ensure infrastructure alignment
• Must have sound knowledge of Jira and SharePoint
• Must have in depth experience to work on multiple stakeholders and projects
• Must have worked on complex rooms setup and coordination
• Worked on Snow
• Strong verbal and written communication skills
• Must have end to end project life cycle experience
• Understands and worked on the full journey of delivering a Smart Room or AV-integrated workspace, managed end-to-end by MSL—from initial intake through to post-go-live support and operational handover
• Understand and captures the business needs as BA and/or technology need for a new Smart Room, workspace, or AV solution.
• Have understanding of high level budgets and control points. coordinates funding approval and works with Finance on payment routing, including local entity support.
• Understand the approvals and toll gate tracking mechanisms
• Must understand and experienced on third party coordination, alignment and risk management
• Must understand procurement /finance management
• Good with onboarding and documentation

Responsibilities

• Walk through the MSL Tech Standards & Design Guide.
• Capture room dimensions, layout, and site photos.
• Document intended use cases.
• Identify early AV needs such as Surface Hubs, Teams Panels, and digital signage.
• Engage vendor partner PMs early for alignment and coordination.
• Knowledge of Surface Hubs
• Knowledge of how Room booking panels works
• AV/Teams Room systems understanding
• Support teams on Backend Tech Prep
• Understands Deployment playbooks
• Create commissioning plans
• White glove support steps as required for complex, critical sites
• Surface Hub / Teams Panel pre-staging
• Approval gates (e.g., design sign-off, funding confirmation)
• Coordinate Final technical sign-off
• End-user communications and stakeholder engagement
• Training on Teams Room and panel usage
• Local IT enablement and "train-the-trainer" approach