Project Manager, Epos Replacement

BOOTS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national retail company in Greater London is seeking an experienced Project Manager to lead the Epos Replacement Programme. This role involves coordination between multiple teams to ensure the successful delivery of a critical project. Candidates should have a strong background in project management within retail, EPOS platforms, and stakeholder communication. The company offers a competitive benefits package and values inclusivity in the workplace.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

24/7 counselling support

Qualifications

• Proven experience leading a large-scale project in retail.
• Strong understanding of EPOS platforms and integration.
• Capable of translating between business and technical teams.

Responsibilities

• Accountable for successful delivery of project workstreams.
• Provide updates to senior project stakeholders.
• Coordinate with integration platforms and APIs.

Skills

Project Management

Stakeholder Communication

Retail Knowledge

Cross-functional Collaboration

Data Integrity Validation

Education

Project Management Certification

Tools

Oracle Retail

NCR

Job description

Contract: Secondment/FTC, 12-24 Months

Location: Nottingham, Support Office

Closing date: 26/12/25

Recruitment Partner: Daniel White, [e-mail]

Are you an experienced Project Manager looking for a new challenge?

About the role

We have 3x exciting opportunities to join a transformational project team during the discovery and planning stage of the new Epos Replacement Programme at Boots. Reporting to the business lead, this role sits within our Central Operations function and will work closely with IT, Finance, Internal and external partners to define the scope and implementation plan for this new system – a truly cross‑functional piece of work!

Key responsibilities

• Accountable for the successful delivery of one workstream within the wider Epos replacement project and ensuring that appropriate governance and controls are in place.
• Responsibility for initiative delivery involving multiple teams, ensuring effective collaboration and development from start to finish.
• Provide clear and concise updates to senior project stakeholders as required for regular status reporting and ad‑hoc decision‑making support.
• Apply best practices in project management and process change for quality project delivery & lead continuous improvement of processes.
• Coordinate with other project/programme managers to ensure alignment with other transformation projects and ensure seamless collaboration.
• You can lead and chair workshops with multiple senior, technical, product and business stakeholders, and own the communication of the outputs (actions and key points) to relevant stakeholders.
• Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and Ownership

What you’ll need to have

Programme Leadership

• Proven experience leading a large‑scale project in retail.
• You can align business objectives (customer experience, operational efficiency, compliance) with technology delivery milestones.
• You can align multiple third parties (Vendor, systems integrator, payments provider, networking vendor, internal IT).
• Experience in supporting the definition and management of business cases, ROI, total cost of ownership, and benefits realisation.
• You can connect system changes to business outcomes – e.g. improved checkout speed, reduced maintenance costs, enhanced omnichannel capability.

Technical Knowledge

• Strong understanding of EPOS platforms, retail transaction flows, and integration with:
• Inventory and pricing systems
• CRM and loyalty systems
• Payment gateways
• Back‑office and reporting systems
• Familiarity with modern cloud‑based POS solutions and APIs (e.g. Oracle Retail, NCR, or similar).

Infrastructure, Integration & Decommissioning

• Awareness of store infrastructure constraints (networking, peripherals, latency, resilience).
• Experience coordinating with integration platforms (middleware), APIs, and system interface layers.
• Experience migrating from mainframe or monolithic legacy systems (40+ years old) to modern architectures.
• Understanding of data migration, interface mapping, cutover strategies, and data integrity validation.
• Knowledge of decommissioning best practices, including data archival, compliance, and risk mitigation.

Business & Retail Operations Understanding

• Understanding of store operations, including:
• Point of sale workflows
• Returns, promotions, and discount logic
• Stock management and replenishment
• Regulatory considerations (e.g., health and beauty product labelling, returns, age restrictions)
• Experience shaping store experience improvements through technology – reducing transaction friction, improving staff enablement, and integrating loyalty/personalisation systems.

Soft Skills and Behaviours

• Capable of translating between business and technical teams.
• Experienced with legacy constraints and complex stakeholder landscapes.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme – option to buy additional holiday, discounted gym membership, life assurance, activity passes and more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s next

Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.