Proactive Housing Complaints Resolver (Dartford)

Adecco; Maidstone; Hybrid; GBP 37,000; Full time

Job summary

A public sector staffing agency in Maidstone is seeking a Housing Complaints Resolution Officer to enhance their customer resolutions team. This full‑time position requires expertise in administrative tasks and housing knowledge, with responsibilities including managing communications with MPs and Councillors, initiating CRM cases, and ensuring timely responses. Candidates must be proactive, organized, and confident in both drafting correspondence and using MS Dynamics. The role is office-based four days a week, with competitive pay up to £36,340 per annum.

Qualifications

• Proven administrative experience with emphasis on housing operations.
• Must be organized, proactive, and confident in communication.
• Experience with CRM systems, particularly MS Dynamics, preferred.

Responsibilities

• Manage the MP and Councillor inbox for timely responses.
• Provide updates and performance information to Senior Leaders.
• Triage messages accurately, ensuring effective routing.
• Initiate cases on MS Dynamics and ensure closure with responses.
• Review and redraft drafted responses for accuracy.
• Maintain ongoing contact post-initial response when necessary.

Skills

Strong administrative background

Housing knowledge

Proactive demeanor

Confidence in drafting

IT literacy for MS Dynamics

Confident telephone manner

Persistence

Job description

A public sector staffing agency in Maidstone is seeking a Housing Complaints Resolution Officer to enhance their customer resolutions team. This full‑time position requires expertise in administrative tasks and housing knowledge, with responsibilities including managing communications with MPs and Councillors, initiating CRM cases, and ensuring timely responses. Candidates must be proactive, organized, and confident in both drafting correspondence and using MS Dynamics. The role is office-based four days a week, with competitive pay up to £36,340 per annum.