Prescription Clerk - Wokingham Division

Modality Partnership; Wokingham; On-site; GBP 24,000; Part time

Job summary

A leading healthcare organization in Wokingham is seeking a competent Prescription Clerk to assist with processing repeat prescriptions and managing prescribing inquiries. The successful candidate will work 30 hours per week at £12.21 per hour, contributing to the quality of healthcare services. This role combines administrative tasks with customer service, requiring strong communication skills and proficiency in software like MS Word, Excel, and Outlook. A team-oriented attitude and passion for problem-solving are essential for making meaningful changes in patient care.

Benefits

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday

Employee discounts and benefits

Employee assistance programme (EAP)

Education and career pathways

Enhanced family friendly policies

Wellbeing support and initiatives

Qualifications

• Experience working in a customer service and administrative role.
• Knowledge of NHS GP Practices and basic medical terminology.
• Ability to follow policies and protocols.

Responsibilities

• Process repeat prescriptions and manage prescribing queries.
• Collaborate with divisions and support teams to improve practices.
• Demonstrate effective communication and time management.

Skills

Interpersonal skills

Accurate typing and word processing

Professional approach to work

Good telephone manner

Strong team player

Tools

MS Word

Outlook

Excel

Job description

Modality Partnership Wokingham Division has a part-time vacancy (30 hours a week) for a Prescription Clerk. The postholder will be a high performing administrator working at Wokingham Medical Centre providing an administrative service to process repeat prescriptions and signpost prescribing queries to the relevant clinician. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence. Salary for this role is £12.21 per hour, £23,874.88 per annum WTE.

This job is suitable for individuals who are career driven and have a passion for working in an agile manner, implementing solutions, delivering key organisational priorities and who are committed to make real changes to the health care services provided within Primary Care to improve patient care.

As an employee with us you can benefit from

• Enrolment to the NHS pension scheme
• Annual leave minimum 27 days, plus 8 days bank holiday pro rata
• Employee discounts and benefits scheme
• Employee assistance programme (EAP)
• Education and career pathways
• Enhanced Family friendly policies
• Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job

The role is an all-rounded, hands-on administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, time management, workload priorities, attention to detail and the ability to manage and prioritise the repeat prescribing process for registered patients across the Division. The postholder will work in collaboration with local divisions (including Divisional Boards) and the National Modality Business Support Team to deliver innovative ways of working to meet the strategic aims of the organisation.

The role is not a regular 9am-5pm job and is not a pure patient facing role; the job requires a combination of administrative tasks and customer service, you will need to be innovation, offer flexibility and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

About us

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most admin roles focus on document management or processing administrative duties in line with the role. This is a role that will equip you with a portfolio of both admin and customer service skills to make sustainable changes within Primary Care.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Job responsibilities

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

You will love this job if you have a passion for problem solving, customer service combined with administration tasks, are analytical and innovative and are driven to find and implement solutions to improve the day to day working environment. You will learn more because you will improve the way we work from the ground up while working closely with leadership teams to influence service improvement.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

Pre-employment

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification

Knowledge

• MS word, Outlook, Excel and other relevant software packages.
• NHS GP Practices.
• Basic medical terminology.

Personal Qualities

• Professional approach to work.
• Good telephone manner.
• Strong team player.
• Smart appearance.

Skills

• Interpersonal skills.
• Accurate typing and word processing.
• Ability to follow policies, practices and protocols.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.