Practice Solution Manager Greater London

Alcon Research; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare company is seeking a Practice Solutions Manager in Greater London to drive growth and improve customer engagement. The role entails delivering training, coordinating events, and promoting digital solutions to enhance the consumer journey. The ideal candidate will have a strong commercial awareness, excellent organizational skills, and experience in practice management. This position offers a competitive compensation package, including a performance bonus and healthcare benefits. Grow your career while contributing to a high-performing team.

Benefits

Competitive Compensation package

Performance bonus

Private medical healthcare

Attractive pension contribution

Qualifications

• Ability to challenge and sell using insights.
• Commercial awareness and business acumen.
• Relationship development with customer businesses.
• Agility and creativity in customer solutions.

Responsibilities

• Drive growth of Alcon's market share and customer engagement.
• Deliver trainings and coordinate educational events.
• Promote Alcon's digital platform and subscription services.
• Enhance consumer experience within the practice.

Skills

Practice Management

Healthcare Management

Customer relationship management

Conflict Management

Veterinary Experience

Office Manager Experience

Education

Business administration with extensive optical training

Job description

Practice Solutions Manager Vision Care Greater London

We foster an inclusive culture and are looking for diverse talented people to join Alcon. As a Practice Solutions Manager you will play a crucial role in driving the growth of Alcons market share and CL penetration within the assigned top potential accounts through implementation of the value adding services driving customer engagement including digital solutions category growth events and sell-out activities. The PSM delivers trainings coordinates educational events in collaboration with Professional Education team to enhance the skills of the ECPs. The PSM is an experienced professional offering high-level commercial consultancy providing technical advice from internal / external experts and digital platform implementation expertise. In this role a typical day will include :

Working in tandem with Senior BDM by partnering consultatively with Account Lead / Decision Maker ECPs and other Store Team members as needed to achieve mutually aligned goals aiming to deliver outstanding customer experience drive patient engagement and improve retention for the practice enabling increased Alcon market share incremental sales and achieve sales targets

Promote the introduction of Alcons digital platform and encourage new prescriptions / subscriptions accelerating customer acquisition and consumer enrollment to subscription services.

Assist ECPs to improve the consumer journey experience within the practice (CL awareness practice efficiency opportunities (e.g. around fitting) post fitting support subscriptions programs through digital platform) to accelerate CL sales growth and market share gain

Responsible for planning fitting events to effectively support patient journey and enhance consumer experience with strategic Alcon brands.

Maximize Alcon in-store visibility through POS materials and other visual merchandising initiatives.

Coordinates the educational curricula in collaboration with Professional Education team.

Collaborate locally with Senior Business Development Managers Professional Education and Marketing to create and implement outstanding practice support model.

What you’ll bring to Alcon

Relationships are key and having a drive to understand customer businesses and identify needs is important as well as having the ability to challenge and sell using insights.

Business administration with extensive optical training / experience on the job

Opticians / optometrists with commercial experience

A motivated and driven individual who can show us that they can achieve great things and bring something extra to this high performing team.

Agility and creativity in looking for solutions to our customer and company needs.

Highly organised and good communication skills at all levels.

Good Commercial awareness / business acumen

Adaptable / Flexible

How can you thrive at Alcon

Competitive Compensation package including performance bonus company car or allowance private medical healthcare & attractive pension contribution

Manage your own workload and schedule while hitting your set targets

Collaborate with teammates to share best practices and learnings as work evolves

See your career like never before with focused growth and development opportunities

ATTENTION : Current Alcon Employee / Contingent Worker

If you are currently an active employee / contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

Required Experience : Manager

Key Skills

• Practice Management
• Veterinary Experience
• Enterprise Architecture
• Office Manager Experience
• Enterprise Software
• Healthcare Management
• IaaS
• TOGAF
• Medical office experience
• Conflict Management
• COBIT
• Customer relationship management

Employment Type : Full-Time

Experience : years

Vacancy : 1