Post Purchase Experience Manager (all genders)

QVC; London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading retail and media company is seeking a Post Purchase Experience Manager in London. This role involves overseeing post-purchase activities, managing relationships with stakeholders, and enhancing logistics solutions. Ideal candidates will have significant experience in product management and a strong background in logistics networks. Competitive compensation and a hybrid work model are offered.

Benefits

30 vacation days per year

Flexible hours and remote work options

Private Health Insurance after 3 months

Employee discounts on QVC products

Qualifications

• Proven experience in product management and logistics solutions.
• Ability to lead international optimization initiatives.
• Expertise in post-purchase communication and transportation.
• Strong educational background, preferably a university degree.

Responsibilities

• Responsible for the performance of internal teams and external partners.
• Develop and communicate a clear product strategy.
• Conduct market analysis and gather customer feedback.
• Collaborate with service providers to implement the product vision.
• Define and monitor KPIs to measure product success.

Skills

Experience in product management

Logistics solutions knowledge

Ability to lead optimization initiatives

Fluency in English

Customer experience proficiency

Education

University degree or comparable experience

Job description

Post Purchase Experience Manager (all genders)

Fulltime | Area of Düsseldorf, London, Liverpool, Milan | start as soon as possible

Where Passion Meets Purpose!

Whether you are looking for your first job or seeking a new professional challenge, you will find exciting opportunities at QVC. Our diverse team of over 17,000 professionals worldwide works together every day to bring the joy of discovery to millions of customers around the world. We firmly believe that everyone in our company, at every level of the hierarchy, can and should make a valuable contribution. Join us and make a difference – both for the company and for your own professional development!

The Post Purchase Experience Manager can be located in UK, IT or DE close to our facilities. This position involves providing dedicated expertise and overseeing all post-purchase activities related to carrier and transportation tracking and communication. The role includes maintaining strong relationships and collaboration with internal stakeholders and external service providers cross key markets, including Japan, the UK, Germany, and Italy.

Top Benefits

in Germany, United Kingdom and Italy

• Dynamic international work environment with informal culture (UK + DE + IT)
• Flexible hours and remote work options for work-life balance (UK + DE + IT)
• 30 vacation days per year in (DE) and 23 days plus bank holidays rising to 28 days after 5 years. Plus the ability to purchase 3 additional day (UK), 24 days in (IT)
• Partnership with local organizations for sports and health activities (DE + UK + IT)
• Various partner discounts, along with % off QVC products (DE + UK + IT)
• Private Health Insurance after 3 months service (UK)
• Opportunity to work up to 20 days abroad within the EU and QVC bike leasing in (DE, After probation time)
• Hybrid working model with up to three days remote work per week (DE + UK + IT)

Your to-do list

• Responsible for the performance of internal teams and external partners, including Parcel-Lab/Narvar.
• Develop and communicate a clear product strategy to support company goals.
• Conduct market analysis and gather customer feedback to improve the post-purchase experience.
• Collaborate with service providers to implement the product vision and prioritize requirements.
• Work closely with departments and shipping providers to ensure alignment.
• Product management throughout the entire product lifecycle for continuous improvements.
• Point of contact for service providers and internal customers to resolve issues.
• Define and monitor KPIs to measure product success and support business reviews.

Your must-haves

• Proven experience in product management and logistics solutions, with extensive knowledge of logistics networks and track & trace capabilities.
• Ability to lead international optimization initiatives with cross-functional and cross-market expertise.
• Strategic skills to optimize products and enhance performance and service experiences.
• Expertise in post-purchase communication and transportation with years of logistics and supply chain experience.
• Strong educational background, preferably a university degree or comparable experience, and proficiency in customer experience within logistics.
• Fluency in professional English and proficiency in a local language is essential.

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

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