Platform and Hosting Service Owner

Sopra Steria - UK; Salisbury; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading firm in the Aerospace, Defence, and Security sector is seeking a Service Delivery Manager with expertise in hosting and cloud services. The successful candidate will manage the delivery of platforms and hosting services across a significant account. You will be accountable for driving growth, strategic planning, and ensuring quality service delivery, engaging with senior stakeholders to align services with customer needs. This hybrid role requires strong negotiation and customer service skills, alongside eligibility for SC Clearance.

Qualifications

• Eligible for SC Clearance.
• Experience owning and leading a technical service related to hosting or cloud.
• Knowledge of cloud and hosting technologies to drive business benefits and growth.
• Strong customer focus with a desire to deliver excellent service.

Responsibilities

• Responsible for delivering the platforms and hosting service.
• Drive growth of the service through engagement with customers, vendors, and internal teams.
• Contribute to and prioritize a backlog of activities aligned with your service.
• Accountable for delivering the roadmap and strategy.
• Report on costs, performance, availability, and usage of the service.
• Ensure sufficient skills and headcount to operate and improve the service.

Skills

Experience in hosting and cloud services

Stakeholder engagement

Data analysis and reporting

Customer focus

Negotiation skills

Job description

Are you a Service Delivery Manager with experience in the hosting and cloud space? This is a key role within a large Defence service, where you will own and influence the delivery of Platforms and Hosting Services across the account. This includes both on-premise and off-premise network, compute, storage, and enabling services.

This role is hybrid, requiring 2 days a week working from our Portsmouth or Salisbury site.

You need to be eligible for SC Clearance.

What you'll be doing:

• Responsible for delivering the platforms and hosting service.
• Drive growth of the service through engagement with customers, vendors, and internal teams.
• Contribute to and prioritize a backlog of activities aligned with your service.
• Accountable for delivering the roadmap and strategy.
• Report on costs, performance, availability, and usage of the service, including trends over time, to the account and customer.
• Ensure the account has sufficient skills and headcount to operate and improve the service, backlog, and future states.
• Use the service yourself regularly to understand it from a user perspective.
• Act as a representative of the customer within the Sopra organization.

What you’ll bring:

• Experience owning and leading a technical service related to hosting or cloud.
• Knowledge of cloud and hosting technologies to drive business benefits and growth.
• Experience engaging with senior stakeholders and presenting at various forums.
• Ability to operate tooling for data analysis and reporting.
• A strong customer focus with a desire to deliver excellent service.
• Strong negotiation skills.

If you're interested but unsure if your skills match exactly, please apply — we'd love to hear from you!

Referral Fee: £1500.00

Clearance: Eligible for SC Clearance.

Interested in learning more about us?

Sopra Steria’s Aerospace, Defence, and Security division designs, develops, and deploys digital solutions for Central Government clients. Our work contributes directly to national security, operating in a unique and privileged environment. We prioritize professional development, mentorship, and a supportive culture, aiming for high customer satisfaction in the UK’s most complex security-critical markets.