Planning, Performance & Quality Administrator | Lancashire & South Cumbria NHS Foundation Trust

Lancashire Care Foundation Trust; Leyland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Leyland is seeking a Band 3 Performance, Planning and Quality Administrator to enhance service delivery through administration support. Candidates should have solid experience in administration and customer service, with attention to detail and proficiency in minute-taking for sensitive meetings. The role involves maintaining databases, data accuracy, and coordinating clinic and training events, promoting a quality service aligned with care values.

Benefits

Flexible working options

Qualifications

• Proven experience in administration and customer service.
• Ability to work efficiently and competently with a caring demeanor.
• Experience supporting meetings and minuting sensitive discussions.

Responsibilities

• Maintain systems and databases supporting service planning.
• Input and ensure the accuracy of data while running queries.
• Support the organization of clinics and education/training programs.

Skills

Administration experience

Customer service experience

Attention to detail

Experience in minuting meetings

Job description

An exciting opportunity has arisen for a Band 3 Performance, Planning and Quality Administrator (PPQ) to work within our Clinical Services based at Leyland House.

Your previous employment in administration and customer service will provide you with the foundation needed to work efficiently, competently and with a caring demeanour.

Our service users are at the heart of what we do. Our admin teams provide the vital link for those who require support within our service whether that be queries regarding their referrals, booking appointments or responding to medication or clinical concerns.

Our administrators are required to support meetings therefore you must have proven experience in minuting meetings that are of a sensitive nature. Attention to detail is a pre‑requisite. We are focused on care therefore our work must reflect this.

An employment history outside of the NHS will be considered; however, your application must prove you work in line with our core values:

Core Values

• We are approachable and show compassion
• We actively listen to what people need and proactively offer support
• We pay attention to our own wellbeing and the wellbeing of others
• We celebrate success and provide feedback that is sincere and genuine.

Please read the job description and person specification attached to ensure your experience aligns with the post. Your duties will include but not be limited to those detailed.

The post holder will have a key role in maintaining systems and databases to support service planning and the monitoring of performance and quality indicators for services. This will involve data input, ensuring accuracy of data, the retrieval of data and information by running queries and producing reports as required.

The post holder will also support the organisation of clinics, education and training programmes, promotional and marketing events as required.

The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service providing cover to departments on various sites as directed by their administration line manager to ensure continuity of a quality service provision.

The post holder will provide support and day to day supervision of Clerical Officers and act up on behalf of the Administration Team Leader as required.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

Please see the attached job description and person specification for more information about this role.

This advert closes on Tuesday 28 Oct 2025.