Planner

ARM; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-respected company based in Wolverhampton is seeking a Planning Coordinator to manage service appointments and support engineering staff. Responsibilities include coordinating field technician schedules, maintaining detailed records, and ensuring efficient resource allocation. The ideal candidate will have strong organizational skills, the ability to work autonomously, and experience in a technical environment. Proficiency in using Job Logic and Microsoft Excel is advantageous. This role offers the opportunity to contribute to seamless client service delivery.

Qualifications

• Previous experience in a coordinating or administrative role in a technical environment.
• Ability to manage multiple tasks calmly and simultaneously.
• Prior experience in an owner-managed environment is preferred.

Responsibilities

• Coordinate and schedule service appointments for field technicians.
• Serve as the primary point of contact for client scheduling enquiries.
• Maintain records of service appointments and technician availability.
• Resolve scheduling conflicts quickly and efficiently.
• Organize materials for engineering staff and ensure proper allocation.

Skills

Organisational skills

Time-management skills

Strong communication skills

Problem-solving skills

Attention to detail

Team collaboration

Tools

Job Logic

Microsoft Excel

Job description

Our client is currently looking to recruit a planner to join them in the Wolverhampton (WV10).

Responsibilities

• Coordinate and schedule service appointments for field technicians, optimising resource allocation and ensuring timely delivery of services.
• Serve as the primary point of contact for client scheduling enquiries, enhancing communication and client satisfaction through prompt and accurate updates.
• Maintain meticulous records of service appointments, technician availability, and client details, ensuring the integrity and accuracy of our operational database.
• Resolve scheduling conflicts and accommodate last‑minute changes, demonstrating strong problem‑solving skills and flexibility in high‑pressure situations.
• Organise plant and materials deliveries for Engineering staff.
• Ensure that all materials and costs are allocated on the in‑house system.
• Organise returns for materials.
• Aide the Estimating department with quotations.
• Provide monthly cost reports to Finance department.
• Provide job allocation reports.

Personal Attributes

• Collaborate effectively with the operations team to ensure seamless service delivery, contributing to sustained client satisfaction and operational efficiency.
• Strong organisational, time‑management and IT skills.
• Excellent attention to detail and the ability to manage multiple tasks simultaneously and calmly.
• Strong communication (written and verbal skills), with the ability to interact with various clients at all levels.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Previous experience in a similar co‑ordinating or administrative role within a technical gas and/or plumbing engineering environment.
• Experience of using "Job Logic" and Microsoft IT packages (with a particular emphasis on excel) a distinct advantage.
• Prior experience of owner managed environment.
• Strong team player.

This is an excellent opportunity to work for a well‑respected company.

For more information, please call David Bates @ ARM on (phone number removed).

Disclaimer

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.