Pensions Administrator

Equiniti; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider is seeking a Pensions Administrator to enhance their operations team. This role is focused on delivering high-quality administration services, resolving customer inquiries, and maintaining accurate records while adhering to service level agreements. Strong numeracy, literacy, and excellent communication skills are required. The position offers a supportive work environment and various employee benefits, including flexible working and personal development opportunities. Join us in making a positive impact on clients' lives.

Benefits

Health and Wellbeing support

Employee discounts

Flexible benefits

29 days holiday + bank holidays

Qualifications

• Strong numeracy and literacy skills.
• Previous experience in a financial/pensions environment desirable.
• Proven track record of quality, timely delivery.

Responsibilities

• Provide administration service to customers per Service Level Agreement.
• Maintenance of up-to-date filing and records for department.
• Resolve customer enquiries based on a competent working knowledge.

Skills

Strong numeracy

Good written and communication skills

Ability to work within laid‑down processes and procedures

Desire to deliver exceptional customer service

Education

GCSE (or equivalent) Maths and English Grade C

Job description

EQ Retirement Solutions are looking for a Pensions Administrator to join their operations department. The main purpose of the role is to provide administration service to customers as per Service Level Agreement and is a great opportunity for candidates with strong administration skills and experience. You will be working with clients on a day‑to‑day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.

Responsibilities

• Provide administration service to customers as per Service Level Agreement
• Maintenance of up to date filing and records for department, checking the integrity of customer data
• Processing of a wide range of routine and non‑routine documentation within defined procedures
• Resolve customer enquiries (oral and written) based on competent working knowledge of the customer requirements
• Draft non‑standard correspondence in response to customer enquiries
• Input customer details and access customer information
• Collate and analyse data and produce routine reports, schedules and summaries to update customer records and resolve customer queries
• Identify and implement process improvements in immediate area of work to improve throughput and customer service
• Carry out projects and ad‑hoc activities as determined by the Team Manager

Benefits

• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households; life assurance cover at 4× salary with the ability to purchase enhanced cover
• Employee discounts – discounts and cashback at popular high‑street stores through the EQ Wins Platform
• Flexible benefits – the ability to purchase a wide variety of benefits through our flex plan (gadgets, travel insurance, will writing, holiday trading and more)
• Time off – typically 29 days holiday + bank holidays, plus 2 volunteer days to support a charity of your choosing
• Winning together – Equiniti ICON award vouchers recognising individuals who go above and beyond to help the business succeed
• Learning & Development – investment in LinkedIn Learning for all colleagues

Qualifications

• GCSE (or equivalent) Maths and English Grade C
• Strong numeracy and literacy skills
• Good written and communication skills
• Ability to develop working relationships
• Ability to work within laid‑down processes and procedures
• Basic financial awareness
• Previous experience in a financial/pensions environment desirable
• Experience working to SLAs
• Desire to deliver exceptional customer service
• Proven track record of quality, timely delivery
• Computer literate with a willingness to learn a variety of systems

About Us

EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer‑focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.