Pension and Benefits Administrator

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading investment platform in Bristol is seeking a Pension and Benefits Administrator to manage workplace pension and benefit schemes. The role involves setting up and maintaining records, conducting AML checks, and resolving queries from employers and members. The position offers a hybrid working model, with a competitive salary of circa £25,000 and a variety of benefits, including a pension scheme and bonus opportunities.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme up to 11% employer contribution

Private medical insurance

Gym memberships and wellbeing apps

Employee Assistance Programme

Qualifications

• Passionate about delivering excellent client service.
• Able to multi-task and meet tight deadlines.
• Previous experience within AML, Pension, Benefits, and helpdesk are beneficial.

Responsibilities

• Setting up and maintaining schemes and member records.
• Conducting Anti Money Laundering procedures.
• Investigating and resolving employer and member queries.
• Running management of the flexible benefits and workplace schemes.
• Collating information and producing reports.
• Ensuring Group SIPP contributions are applied to accounts.
• Identifying ways to improve processes.

Skills

Organised approach

Communication skills

Ability to multi-task

Customer service skills

Ability to build partnerships

Collaborative approach

MS Office proficiency

Experience in a fast-paced environment

Job description

Excited to grow your career?

Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About the role

Hargreaves Lansdown (HL) have a new position open for a Pension and Benefits Administrator to join our wider Workplace Operation Team who are responsible for supporting employers with their Pension and Benefits Schemes.

As a Pension and Benefits Administrator, you will be one of the main points of contact for the workplace pension, investment and flexible benefit schemes that Hargreaves Lansdown provides to employers. You will be responsible for maintaining the day-to-day relationship between Hargreaves Lansdown and the employer.

What you'll be doing

Your responsibilities for this role but not restricted to are:

• Setting up and maintaining schemes and member records on HL systems.
• Learning Anti Money Laundering (AML) procedures and conduct AML on HL Workplace Schemes.
• Investigating and resolving employer and member queries including website, product and legislative matters.
• Running the day to day and monthly management of the flexible benefits and workplace schemes, including ensuring the team understand the various bespoke elements of the scheme.
• Collating information and producing reports for employers, HL consultants and external benefit providers.
• Ensuring Group SIPP contributions are applied to accounts.
• Considering and identifying ways in which processes and the overall user experience can be improved.
• Working alongside our Workplace Consultants to help manage projects and launch new schemes.

About you

To be successful you should be able to demonstrate that you are passionate about delivering excellent client service, organised to meet tight deadlines, have the ability to multi-task and be an inquisitive person.

Ideally, we are looking someone who is able to demonstrate the following areas:

• Organised approach with the ability to prioritise tasks and workload effectively.
• Communication skills (written, verbal and interpersonal) and customer service skills.
• The ability to build partnerships and establish rapport and credibility at all levels.
• Have a collaborative approach to work, willing and able to work with other team members to complete tasks.
• Able to use MS office (Outlook, Word, Excel).
• Experience working in a fast-paced work environment, with the ability to work to tight deadlines.
• Previous experience within AML, Pension, Benefits, and helpdesk are beneficial.

Interview process

The interview process for this role is a one-stage Teams interview, covering competency-based questions.

Working Schedule

This role is based in our Bristol head office, BS1 5HL. This is a permanent full-time role, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern of working in the office and at home. Ideally, we would like you to come into the office three times a week.

Salary

The salary for this role is circa £25,000.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* & annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.