Patient Scheduling Clerk

Aneurin Bevan University Health Board; West Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading NHS organization in the West Midlands is seeking an enthusiastic individual to join their Endoscopy scheduling team. The role involves ensuring high-quality service, achieving cancer targets, and managing scheduling effectively. Candidates should possess strong communication skills and the ability to handle multiple queries efficiently. The organization offers a robust benefits package, professional development opportunities, and a flexible working environment, promoting a healthy work-life balance.

Benefits

Flexible working

Occupational health support

Training and development opportunities

Qualifications

• Desire to provide high-quality patient service.
• Ability to adjust scheduling in line with changes.
• Potential Welsh language proficiency is desirable.

Responsibilities

• Ensure cancer targets are achieved.
• Prevent patients from breaching targets.
• Utilise Endoscopy list capacity and minimize cancellations.
• Maintain efficient communication with the team.

Skills

Ability to manage workload

Excellent communication

Problem-solving skills

Job description

Endoscopy is currently looking to appoint an enthusiastic, motivated person to join us to support the scheduling team in the delivery of key services and cancer targets.

As a service, it is vitally important that we provide a high quality service to patients, therefore if you are interested in joining a highly motivated team - it would be great to hear from you.

The post holder will be responsible for ensuring all protocols are adhered to and undertake appropriate action in necessary adhering to RTT rules.

The post holder will plan, prioritise and organise Endoscopy lists, taking into account such matters as pre-assessment, availability of equipment, clinicians, case mixes, etc. You must possess the ability to adjust accordingly in line with any changes, and to manage your own workload to defined departmental policies and procedures.

Each scheduler deals with a large volume of patient queries and Endoscopy lists, making the appropriate allocation of patients within defined timescales.

Responsibilities

• Ensure cancer targets are achieved.
• Ensure patients are prevented from breaching targets.
• Endoscopy list capacity is utilised and cancellations are kept to a minimum.
• Regular communication with the Team Leader and Endoscopy consultants and clinical nursing team.
• All Endoscopy lists are booked within internal and national targets, including RTT and Treat in Turn.
• Patient focused booking and direct patient booking are utilised to increase utilisation and reduce DNA rates.
• Ensure an efficient telephone service is maintained.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About Aneurin Bevan University Health Board

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

Benefits & Development

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures Strategy

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Additional Information

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.