Patient Flow Coordinator

The Queen Elizabeth Hospital King's Lynn NHSFT; King's Lynn; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading NHS hospital in King's Lynn is seeking a Patient Flow Coordinator for Cancer Services to enhance patient care in oncology. The role focuses on tracking patients' liver surveillance and chemotherapy treatments, ensuring timely service delivery and collaboration with clinical teams. Candidates should have relevant qualifications, including GCSEs and NVQ level 3 in administration, alongside experience in acute clinical settings. This fixed-term, part-time position is ideal for those starting their NHS career or seeking professional growth.

Qualifications

• Experience working in an acute clinical environment.
• Experience with MDT working.
• Knowledge of cancer care pathways.

Responsibilities

• Collaboratively case manage tracking of patients in defined clinical area.
• Act as a resource providing pathway advice to clinical teams.
• Ensure timely information and services for smooth management.

Skills

Patient Advocacy

Organisational Skills

Time Management

Communication Skills

Teamwork

Education

GCSE grade C or above in literacy and numeracy

NVQ level 3 in administration or equivalent experience

Tools

IT/Database Knowledge

Job description

Patient Flow Coordinator - Cancer Services

The closing date is 22 January 2026.

This is an exciting opportunity to develop your skills and knowledge in medicine and oncology by tracking our patients through our services. There are two initiatives this role will focus on:

• Liver surveillance for high-risk patients – tracking patients onto a database to ensure they get their liver surveillance in a timely way.
• Smoother patient flow through Chemotherapy (SACT) treatments – tracking their pharmacy charts/ pathway etc.

Main duties of the job

Collaboratively case manage the tracking of the described cohort of patients within the defined clinical area, with guidance and support from the Medical/Cancer Nursing team.

Act as a resource providing pathway advice, support and information to clinical teams to ensure patients have their treatment/surveillance in a safe and effective way.

Support members of the Multi‑disciplinary team to work effectively in delivering care in a timely way.

Ensure information, advice and services are available in a timely way to ensure smooth management, onward referral when needed, keeping updated with any onward capacity issues and ensuring this is communicated clearly with relevant staff.

Assist with the assessment of patient tracking with the support of a qualified practitioner when needed.

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state‑of‑the‑art hospital to open in 2030 and we are also carrying out one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper‑based patient records from 2026 and will lead to better, safer, joined‑up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community‑based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award‑winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Job responsibilities

Do you care about patients’ safety and quality of care?

If yes, come and join us with this exciting role whereby your input will enhance the care of patients undergoing chemotherapy and associated treatments. Your role will be to support the team in ensuring patients prescriptions are taken to pharmacy and returned in a timely way to ensure patients get their treatments in a timely holistic way, supporting patients and the whole team.

You will work across all teams – medical/nursing and pharmacy as a key and valued member of our team.

Another aspect to the role will be to ensure that patients are logged onto our surveillance system for liver surveillance, another key aspect of ensuring our patients are safe and get their treatment on time.

This is a unique and varied role that will evolve over time. It is currently as a fixed term contract for 12 months funded by the cancer alliance, but you will work as part of our NHS team with all the terms and conditions that come with that. This role would be suited to someone who is either just coming into the NHS or wants to progress their career.

You will be well supported by the team and will be able to shape this service under the supervision of the Lead SACT (chemotherapy) Sister.

Person Specification

Qualifications

• Educated to GCSE grade C above (or equivalent) in literacy and numeracy
• NVQ level 3 in administration or equivalent experience or able to demonstrate equivalent skill

Experience

• Experience of working in an acute clinical environment
• Experience of MDT Working
• IT/ Database and Protocol knowledge and understanding
• Previous experience of working within the relevant specialities of Gastro and Oncology
• Experience of Communication Skills training
• Knowledge of Cancer Care Pathways

Skills, abilities, and knowledge

• Act as a Patient Advocate
• Ability to prioritise own workload under minimal supervision
• Demonstrate an understanding of the roles of the different members of the MDT.
• Be self‑motivated and able to work under own initiative, resilient and resourceful
• Demonstrate a good understanding (after initial training) of SACT and surveillance pathways
• Leadership Skills
• Demonstrates Ability to Follow The Trust Values; Kindness, Fairness & Wellness
• Organised, Passionate and Dedicated
• Supportive and Caring to Patients and Peers
• Team focused
• Reliable, adaptable and dependable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital King's Lynn

£24,937 to £26,598 a year Per annum pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part‑time

Reference number

426-104-26MG

Job locations

The Queen Elizabeth Hospital King's Lynn