PACCT Audio Typist

Aneurin Bevan University Health Board; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Newport seeks a Secretary to provide confidential support to clinical teams. Responsibilities include managing dictation, booking appointments, and general administrative duties. Ideal candidates will have secretarial experience, audio typing skills, and excellent communication abilities. Flexibility in work hours is offered, supporting a healthy work-life balance.

Benefits

Flexible working hours

Focus on training and development

Wellbeing Centre of Excellence

Qualifications

• Knowledge of secretarial/administrative procedures.
• Experience in a secretarial or administrative post.
• Ability to handle non-routine tasks and problem solving.

Responsibilities

• Provide secretarial support to clinical teams and management.
• Manage audio, copy, and digital dictation efficiently.
• Support with booking appointments and handle patient queries.

Skills

Audio Typing

Excellent communication skills

Effective organisational skills

Time management skills

Education

Vocational Level 3 or equivalent experience

RSA II or equivalent

Tools

Keyboard and software skills

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need documents in a larger font or a different format (such as braille) please contact the recruiting manager named in the job advert or the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail].

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post; please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

To provide confidential secretarial support to the specialist clinical teams and operational & strategic management group within the PACCT services. Carry out duties as defined by the PACCT Support Manager and clinical leads to meet the needs of the wider service. To manage and prioritise own workload, following departmental standard operating procedures and referring any issues to the Team lead for advice. The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.

Main duties

• Audio/copy/digital dictation – G2 speech report; typing of correspondence, clinic letters and discharge summaries accurately within time limits set by departmental standards. Requires excellent keyboard skills, knowledge of medical terminology and secretarial procedures. Audio/copy and digital dictation for other correspondence as required; letters may relate to all aspects of medicine and may include distressing content.
• Support the PACCT clinic co-ordinator with booking appointments in a timely manner and ensure all patient queries are dealt with professionally and sympathetically.
• Assist with general administrative duties to support cross-area working within the department, travelling between sites as necessary.
• Provide secretarial support to consultants and general support throughout the department, including support to specialist nurses as required.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. We offer opportunities to start, grow and build your career with a focus on training and development, including mandatory training, in-house programmes and recognised qualifications, plus management development programmes. We support flexible working and promote a healthy work-life balance, occupational health support and a plan for a Wellbeing Centre of Excellence.

Our Clinical Futures strategy continues to enhance care closer to home and high-quality hospital care when needed. Join us to explore new ways of working and deliver a world-class healthcare service.

Qualifications And Knowledge

Essential criteria

• Knowledge of secretarial/administrative procedures and systems, including non-routine tasks, problem solving and progress chasing – usually through Vocational Level 3 or equivalent experience
• Audio Typing
• Keyboard skills to RSA II or equivalent
• Basic knowledge of medical terminology
• Computer literacy with good understanding of software programmes

Desirable criteria

• RSA III or equivalent
• Knowledge of Health Board policies and procedures

Experience

Essential criteria

• Experience of working in a secretarial or administrative post

Desirable criteria

• NHS experience
• Experience of working as a Medical Support Secretary

Skills and Attributes

Essential criteria

• Possess excellent communication/telephone skills
• Ability to work with staff at all levels
• Effective organisational and time management skills, able to cope with pressure during busy periods

Desirable criteria

• Ability to speak Welsh