Operations Manager - Shoreham By Sea (N99478)

NEXT Retail Ltd.; Shoreham-by-Sea; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in Shoreham-by-Sea is seeking an Operations Manager to oversee stock and operational processes. The successful candidate will support the Store Manager, lead a high performing team, and ensure efficiency and compliance. Responsibilities include creating excellent shopping experiences and driving performance. The role offers competitive rewards and flexible working options.

Benefits

25% off most NEXT products

Sharesave Scheme

Discounted gym memberships

Access to digital GP services

Networking and support networks

Responsibilities

• Support the Store Manager in providing leadership.
• Create an atmosphere focused on amazing service and performance targets.
• Accountable for legal and compliance in store operations.
• Lead disciplinary procedures when necessary.
• Ensure training and recruitment needs are met.

Skills

Experience in leading, coaching and motivating a high performing team

Strong commercial and operational understanding

Excellent communication skills

Excellent problem-solving and decision-making abilities

Effective multitasking, planning, and prioritisation

Job description

Overview

Job Category: Next Stores

Job Description: SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 07:30 - 16:00; Wed 07:30 - 16:00; Thu 07:30 - 16:00; Fri 07:30 - 16:00; Sat 06:15 - 15:00. To be an effective Operations Manager, you will support the Store Manager and be responsible for overseeing all stock and operational processes for stockroom/warehouse, security and offices. You will lead and inspire your team to be their best in order to maximise sales, drive efficiencies and achieve performance targets. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a high performing team will be crucial to your success. Flexible working options are available.

About the Role: To be a successful Operations Manager you will:

Responsibilities

• Support the Store Manager in providing leadership and inspiring your team to be at their best, and stepping up to cover the store when needed
• Create an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe
• Support the Store Manager by being accountable for the store meeting all legal and compliance requirements in the areas you are responsible for
• Be confident in leading disciplinary/grievance procedures where necessary
• Have a clear understanding of managing manhour control expectations, to ensure all store processes are managed effectively and efficiently
• Demonstrate a hands-on approach for all operational and commercial activities by working alongside the team
• Shows resilience during periods of change and embraces feedback to continue to drive results
• Ensuring security staff are utilised effectively and that all Company security procedures are adhered to at all times
• Ensure training, development and recruitment needs are addressed to a high standard
• You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit
• You have an exceptional commercial and operational understanding, with the know how to create a fantastic shopping experience for our instore and online customers
• A team player who works at their best in a results driven, fast paced and challenging environment. You adapt to change quickly and can successfully bring the rest of the team on board with the new objectives
• A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others
• Confidently problem solve, make sound business decisions, challenge processes and generate innovative ideas to take the business forward
• Experienced in leading and coaching a high performing team and effectively dealing with people issues
• An effective multi tasker who can plan, organise and prioritise your workload
• Have a flexible approach to working hours and be willing to work reasonable additional hours, some public holidays and Sundays in line with the needs of the business

Qualifications / Requirements

• Experience in leading, coaching and motivating a high performing team
• Strong commercial and operational understanding; able to create a positive shopping experience for customers
• Ability to manage manhour control and store processes efficiently
• Hands-on, collaborative leadership style; comfortable working alongside the team
• Resilience and openness to feedback during change
• Excellent communication skills; able to interact with colleagues at all levels
• Excellent problem-solving and decision-making abilities
• Effective multitasking, planning, and prioritisation
• Flexible approach to working hours, including some additional hours, with consideration of Home Office guidance for right to work in the UK; note that sponsorship under the Skilled Worker route is not typically offered

About the Team & Benefits

• Fantastic rewards for doing a great job and achieving great results
• 25% off most NEXT, MADE, Lipsy, Gap and Victoria's Secret products (when purchased through NEXT)
• 10% off most partner brands & up to 15% off Branded Beauty
• Sharesave Scheme
• 60% off a generous working wardrobe allowance to buy clothes for work (minimum 6 week contract)
• Early VIP access to sale stock
• Discounts via our online benefits platform and Staff Shops
• Access to digital GP and other health & wellbeing services
• Life assurance
• Discounted health plan options for you and your family
• Financial wellbeing tools
• Apprenticeship opportunities (England stores only)
• Direct to Work – online and instore discounts with next-day item collection
• Networking and support networks
• Wellhub – discounted gym memberships and wellbeing apps

What’s Next: Press the apply button to start your application. If you match our criteria we will be in touch to arrange a Telephone or Video Interview, followed by an in-store assessment. You must not have had an unsuccessful application for a similar role in the last 6 months.