Operations Manager

CBRE, Inc.; Southall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global provider of integrated facilities management is seeking an Operations Manager to oversee contract operations in Heathrow. The ideal candidate will provide strategic support, manage large teams, and ensure service delivery aligns with client objectives. Required experience includes facilities management and procurement, along with strong leadership skills. This role calls for a dynamic professional capable of maintaining high service standards and fostering effective client relationships.

Qualifications

• Experience working in corporate real estate or facilities management.
• Procurement experience is required.
• Demonstrated experience in managing large teams.
• Experience in H&S and Energy Management is advantageous.
• Experience in delivering large scale change programmes is a plus.

Responsibilities

• Provide primary strategic and operational support for the Account Director.
• Oversee all operational activity across the contract.
• Manage talent recruitment and retention including training.
• Drive superior account performance and ensure contract compliance.

Skills

Organisational development

Personnel management

Budget and resource development

Strategic planning

Excellent people skills

Job description

Ensure team members are continually improving levels of service delivery, drawing on industry best practice setting a high benchmark for the FM's to deliver to in each respective area. Ensure continual client focus across all areas.

Responsibilities

• Be the primary strategic and operational support point for the Account Director
• Oversee all operational activity across the contract.
• Oversee and fulfil all client reporting activities.
• Manage the team to a transparent set of shared objectives.
• Manage talent recruitment and retention, including training requirements and performance management.
• Drive superior account performance to support the client business and contractual objectives. Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
• Ensure full contract compliance on operational, risk, and compliance matters.
• Measure the contract's performance against agreed targets and scorecard compliance.
• Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
• Oversee all vendor relationships.
• Ensure CBRE's technology platform is optimised to support the client's operational needs and commercial value.
• Drive forward platform efficiencies within the account platform.
• Ensure all account Playbooks are evergreen and meeting the needs of the account.
• Provide leadership and day to day management of the infrastructure functions of the business, with functional leads reporting in. Ensure functional objectives are aligned with the client priorities and the wider functional priorities of CBRE.

Required attributes

The ability to work at pace, dynamically, whilst focussing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.

Qualifications

• Experience working in corporate real estate or a facilities management company
• Procurement experience is required
• Demonstrated experience in managing large teams.
• Experience in the areas of H&S and Energy Management a distinct advantage
• Experience in delivering large scale change programmes an advantage
• Skills should include organisational development, personnel management, budget and resource development, and strategic planning
• Excellent people skills, with an ability to lead and support a dynamic leadership team
• Successful track record of working in international corporate businesses

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Operations Manager to join the team located in Heathrow.