Operations Coordinator – Customer Orders & Scheduling

Pertemps; Willenhall; On-site; GBP 26,000; Full time

Job summary

A growing business in Willenhall is looking for an Operations Administrator to join their busy operations team. This role involves coordinating customer orders from start to finish, ensuring efficient daily operations. Strong organisational, communication, and problem-solving skills are essential for success. The ideal candidate will have experience in operations or scheduling and be confident in working with field-based engineers. This full-time, office-based position is a great opportunity for those looking to thrive in a dynamic environment.

Qualifications

• Experience in operations, planning, scheduling or coordination.
• Confident working with field-based engineers.
• Strong organisational and time management skills.
• Excellent communication and customer service ability.
• High attention to detail and accuracy in admin tasks.

Responsibilities

• Manage customer orders from initial booking through to aftercare.
• Coordinate schedules and allocate work to field based engineers.
• Act as the main point of contact for customers.
• Handle aftercare enquiries and support with resolving issues.
• Maintain accurate job records.
• Ensure customers receive clear communication and a high standard of service throughout.
• Support the wider team to meet deadlines and targets.

Skills

Organisational skills

Communication skills

Problem solving skills

Customer service ability

Attention to detail

Job description

A growing business in Willenhall is looking for an Operations Administrator to join their busy operations team. This role involves coordinating customer orders from start to finish, ensuring efficient daily operations. Strong organisational, communication, and problem-solving skills are essential for success. The ideal candidate will have experience in operations or scheduling and be confident in working with field-based engineers. This full-time, office-based position is a great opportunity for those looking to thrive in a dynamic environment.