Operations Coordinator

TVS SCS; Oldbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A logistics company in Oldbury is seeking a part-time Co-ordinator to manage work allocation for couriers. You'll ensure adherence to client service levels and maintain high customer care standards. The ideal candidate should have strong communication skills and experience in operations. This role offers excellent career progression and various employee benefits.

Benefits

Company pension scheme

Company sick pay

Access to online courses

Employee benefits platform

Qualifications

• Experience in a fast-paced operations environment is advantageous.
• Excellent communication skills are a must.
• Ability to work independently and in a team.

Responsibilities

• Monitor the allocation of work to couriers.
• Proactively keep staff and clients informed of delays/issues.
• Maintain contact with drivers on Live bookings.

Skills

Customer care

Communication

Work monitoring

Problem solving

Job description

Overview

The Co-ordinator would be expected to handle a variety of tasks that ensure the smooth running of the Operations Department. They would monitor the allocation of work to couriers, ensuring adherence to client service levels. This role is crucial to the smooth running of our operations.

This is a part time position working 22 hours across Saturday and Sunday.

Responsibilities

• Monitor the allocation of work to couriers
• Proactively keep staff and clients informed of delays/issues
• Answer courier phone lines (customer calls when necessary)
• Arrange special collections/deliveries
• Meet KPI targets daily
• Report discrepancies to managers
• Monitor incoming emails
• Update docket ETA's
• Maintain contact with drivers on Live bookings
• Proactively maintain a high level of customer care across all bookings

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Benefits

• Company pension scheme
• Company sick pay
• Long Service Award scheme
• Reward & Recognition scheme
• Death in service benefit
• Access to over 100 online courses to support your continuous and professional development
• Employee benefits platform, offering:
  • Discounts and offers for a range of recognisable brands and outlets
  • Employee Assistance Service
  • Advice and life coach portal with tips on mindfulness and meditation
• Free onsite parking

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer