Policy and Business Support Manager

Career Choices Dewis Gyrfa Ltd; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Job summary

A government agency in Birmingham seeks a Policy and Business Support Manager to develop and implement policy changes while collaborating with stakeholders. The ideal candidate will provide comprehensive support to traffic commissioners and manage various policy projects. Duties involve risk management, data analysis, and the development of delivery policies. The role promotes flexible working options and offers a generous benefits package, including a substantial pension contribution and annual leave.

Benefits

Employer pension contribution of 28.97%

25 days annual leave plus bank holidays

Flexible working options

Qualifications

• Experience in developing and implementing policy or process changes.
• Ability to communicate effectively to stakeholders at all levels.

Responsibilities

• Provide policy advice and support to traffic commissioners.
• Develop and draft delivery policies linked to strategic objectives.
• Ensure effective management of change with impact analysis.

Skills

Policy development

Stakeholder communication

Data analysis

Risk management

Job description

Office of the Traffic Commissioners Policy and Business Support Manager

Employer: Government Recruitment Service

Location: Birmingham

Pay: £35,663 per year

Contract Type: Permanent

Hours: Full time

Disability Confident: Yes

Closing Date: 22/02/2026

About this job

Do you have experience of developing and implementing policy or process changes?

Are you someone that can communicate effectively to stakeholders at all levels?

If so, we’d love to hear from you The Traffic Commissioners’ Corporate Office provides policy and administrative support to the Traffic Commissioners.

The small team provides support to the Senior Traffic Commissioner (STC) and Traffic Commissioners (TCs) on policy and procedure, governance, data assurance and engagement.

This post is responsible for the provision of policy and business support to the Senior Traffic Commissioner and Traffic Commissioner Board.

The postholder will work closely with other team members, assisting the engagement manager when required.

Joining our department comes with many benefits, including: Employer pension contribution of
28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below

About Us The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to: make roads safer improve services for our customers make road transport greener and healthier harness the potential of technology and data grow and level up the economy To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website . If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more.

As well as being responsible for the administration of TC Board meetings the post holder will be responsible for driving forward policy projects to support the STC and TCs.

These will be varied in nature and could include working to implement changes to the operator licensing regime or other initiatives.

This role will have an important liaison role with the Department for Transport (DfT) and Driving and Vehicle Standards Agency (DVSA), especially in relation to the enforcement regime.

There will also be the opportunity for the successful candidate to have line management responsibility for a member of staff.

Your responsibilities will include, but aren’t limited to: Providing policy advice and support to the traffic commissioners and staff within the Office of the Traffic Commissioner (OTC). Seeking further legal or policy advice from the Department for Transport as necessary to ensure that a consistent approach is taken on interpretation of legislation Developing and drafting delivery policies as required, ensuring that policies are linked to strategic objectives and are supported by data analysis and evidence Keeping abreast of legislative requirements and DfT policy relating to operator licensing and bus service registration Providing accurate and timely management information, using this to support evidence based record of performance and predictions Identify and manage any risks that arise to the reputation of the traffic commissioners or to the delivery of their functions Ensuring that change is managed effectively and that an impact analysis and risk assessment is completed when required Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need.

We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile which is for information purposes only

• whilst all elements are relevant to the role, they may not all be assessed during the recruitment process.

This job advert will detail exactly what will be assessed during the recruitment process.