Office-Based Customer Service Advisor | Growth & Development

Marshalls PLC; Burton upon Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading manufacturer in Burton upon Trent is seeking a passionate Customer Service Advisor to join their team. This full-time, office-based role focuses on building strong customer relationships and delivering outstanding service. The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and experience in a customer service environment. Benefits include generous holidays, employee discounts, and development opportunities.

Benefits

26 Holidays + bank holidays

Free onsite parking

Company Pension up to 15%

Development opportunities

Cycle-to-work scheme

Employee Discount programme

Refer a friend scheme

Employee Assistance programme

Share Scheme

HealthCare Cash plan

Qualifications

• Strong verbal and written communication skills are essential.
• Experience in a customer service role is necessary.
• A real passion for providing an excellent customer experience is required.

Responsibilities

• Build strong customer relationships and ensure satisfaction.
• Manage customer caseload and collaborate with sales team.
• Resolve customer queries swiftly via email and telephone.
• Proactively identify solutions and anticipate customer needs.
• Champion new ideas and drive service improvements.

Skills

Excellent telephone manner and experience in a customer service role

Strong verbal and written communication skills

Passion for providing an excellent customer experience

Great IT skills (Microsoft Office, SAP experience)

Ability to develop great relationships with customers

Excellent workload management and prioritisation

Job description

A leading manufacturer in Burton upon Trent is seeking a passionate Customer Service Advisor to join their team. This full-time, office-based role focuses on building strong customer relationships and delivering outstanding service. The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and experience in a customer service environment. Benefits include generous holidays, employee discounts, and development opportunities.