Network Service Technician

idibu; Slough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading water company in Slough is seeking a Network Service Technician to maintain and resolve issues in the clean water network. The role involves operating water mains, handling customer queries, and ensuring compliance with health and safety standards. The ideal candidate must have a full UK driving licence and strong customer service experience. This position offers a starting salary of £29,000, annual leave, and a generous pension scheme among other benefits.

Benefits

Annual Leave – 24 days holiday

Performance-related pay plan

Generous Pension Scheme

Paternity Leave – 4 weeks paid

Enhanced Maternity Leave

Access to health and wellbeing benefits

Qualifications

• Full UK driving licence is essential.
• Strong customer service experience needed in a dynamic environment.
• Plumbing or leakage experience is advantageous.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.

Skills

Customer service experience

IT literacy

Time management

Plumbing knowledge

Job description

Network Service Technician – Thames Water

Join Thames Water as a Network Service Technician, where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area.

What will you be doing?

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

Essential Criteria

• Full UK driving licence (essential).
• Strong customer service experience in a dynamic environment.
• Plumbing, water mains, or leakage experience (advantageous).
  
• IT literacy and good time management.
• Positive attitude and a can‑do approach.

What’s in it for you?

• Starting salary from £29,000 per annum, depending on skills and experience.
• Annual Leave – 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
• Performance‑related pay plan linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave – 4 weeks paid and optional 2 weeks unpaid.
• Enhanced Maternity Leave – 26 weeks full pay and 13 weeks half pay.
• Access to benefits for health, wellbeing and finances – annual health MOTs, physiotherapy, counselling, Cycle to Work, shopping vouchers and life assurance.

Base Location

Bourne End – SL8 5NT

Working Pattern

38 hours/week + rota (1 in 8 late shifts & standby).

Requirements

Clean UK driving licence and happy to drive between jobs.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. We need passionate and skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.

Why choose us?

Working at Thames Water is unique, rewarding and diverse. You’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. We’re committed to being a great, diverse, and inclusive place to work.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date. Apply as soon as possible to avoid disappointment.

Learning More

Find out more about our benefits, perks and core purpose and values.