Neonatal Outreach Administrator

NHS; Coventry; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider is hiring a part-time Neonatal Outreach Administrator to support the Neonatal Community Outreach Team in Coventry. The role involves comprehensive administrative duties, including managing contacts, documenting sensitive information, and assisting in meetings. Candidates should possess strong organizational and communication skills. This is a permanent position with a salary range of £24,937 to £26,598 per annum pro rata.

Qualifications

• Experience in administrative support within a healthcare environment.
• Ability to manage multiple tasks effectively.
• Strong IT skills to manage patient data and documentation.

Responsibilities

• Provide administrative support to the Neonatal Community Outreach Team.
• Act as the first point of contact for parents and team members.
• Arrange and assist at service meetings.

Skills

Communication skills

Organizational skills

Attention to detail

Education

Relevant qualifications as noted in supporting documents

Job description

Go back University Hospitals Coventry and Warwickshire NHS Trust

Neonatal Outreach Administrator

The closing date is 05 October 2025

The Neonatal Community Outreach Team (NCOT) supports babies and their families to enable an earlier discharge home from hospital. NCOT provide support across the Local Maternity and Neonatal System (LMNS). The team are based and hosted by UHCW, but work across George Eliot and South Warwickshire NHS Foundation Trust providing specialist community care for babies and their families.

An exciting opportunity has arisen for an administrator to join the team to support with clerical duties.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

The post holder will provide direct administrative support to the Neonatal Community Outreach Team (NCOT), part of the Women & Children\'s Clinical Group. The post holder will support the Senior Neonatal Outreach Administrator and the Neonatal Community Outreach Team in their administrative duties including managing diaries and appointments, arranging, and attending meetings, taking effective minutes/action notes, supporting data collation and the administrative side of the Neonatal Community Outreach Service.

They will be expected to provide a high quality, broad range of administrative and secretarial duties to enable the effective delivery of the service; providing a confidential, efficient and responsive work ethic in accordance with Trust and Departmental guidelines, policies and procedures.

The Neonatal Community Outreach Service operates 7 days a week between the hours of 08:00-18:00.

The post holder will be based at UHCW, however may occasionally be asked to travel to the other sites. Weekend working may be required.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.

We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation\'s core values.

Job responsibilities

• Provide comprehensive administrative support to the Neonatal Community Outreach Team toensure the smooth performance of their clinical duties; providing admin support across Coventry & Warwickshire.
• Act as first point of contact for parents/carers and team members, using initiative to resolve enquiries in a professional manner, providing accurate information or redirecting calls as appropriate to ensure they are responded to in a timely and effective manner.
• Process confidential patient sensitive documentation: responding to team members requests to compose, type and print correspondence as necessary.
• Arrange and provide assistance at service meetings, preparing and circulating agendas and papers for meetings, booking venues, taking and typing accurate notes and distributing minutes of meetings.
• Monitor community appointments, arrange interpreters, update diaries/calendars and accurately input patient data; ensuring details are securely shared with Trust Neonatal Staff or System Community Teams as appropriate.
• Support the Senior Neonatal Outreach Administrator in maintaining and updating databases to monitor Neonatal Community Outreach Service activity.

For further details of the job role please see attached job description.

Person Specification

Qualifications

• see supporting documents
• see supporting documents

Experience

• see supporting documents
• see supporting documents

Knowledge

• see supporting documents
• see supporting documents

Skills

• see supporting documents

Commitment to Trust Values and Behaviours

• see supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospital Coventry and Warwickshire

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

218-AC-B3-7492565

Job locations

University Hospital Coventry and Warwickshire