Multi-Skilled Administrator/Receptionist

NHS; Leiston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Leiston is seeking enthusiastic candidates for a role focusing on customer service and administration. The successful applicants will support operations in the reception, dispensary, and administrative departments, ensuring smooth patient interactions. Responsibilities include handling patient queries, managing appointments, and filing patient records. Candidates should possess a GCSE in English and Maths at grade C or above, with prior administrative experience beneficial. Join a dedicated team at our growing practice serving over 9500 patients.

Qualifications

• Experience in administration and computers is essential.
• Previous experience in General Practice is preferred but not essential.

Responsibilities

• Care navigation – dealing with patients on a face‑to‑face basis.
• Booking appointments for GP and other health services.
• Filing and retrieving patient records.
• Summarising and coding relevant information from clinical records.
• Maintaining the pathology results system.
• Informing patients when test results are confirmed.
• Processing medical report requests.

Education

English and Maths GCSE C or above

Job description

Job Summary

The ideal candidates will be passionate about great customer service and enjoy working as part of a team. You would be working closely with our experienced teams in the reception, dispensary, administration and secretarial departments, and be the first point of contact for our patients. We operate across two sites, Leiston and Yoxford Surgery, but the roles are mainly based at the Leiston Surgery site. We are a growing practice, currently providing services to over 9500 patients.

About Us

We are a very busy rural GP practice serving a population of 9,550 patients, operating primarily from Leiston Surgery with a branch in Yoxford.

• 4 GP partners
• 3 part-time salaried GPs
• 2 physician associates
• A stable, high‑performing nursing team
• In‑house physiotherapy services and remote clinical pharmacists

Responsibilities

• Care navigation – answering the telephones and dealing with patients on a face‑to‑face basis.
• Booking appointments for GP, AHP, Practice Nurse and Health Care Assistant appointments.
• Filing and retrieving patient records.
• Summarising and coding relevant information from patient clinical records onto the practice computer system.
• Maintaining the pathology results system.
• Informing patients when test results have been confirmed.
• Sending medical referrals electronically.
• Processing medical report requests and requests for medical records.
• Administrative tasks including registering new patients, photocopying, shredding and completing forms.
• Using the in‑house clinical system, SystmOne, to deal with the full range of patient queries.

Qualifications

• English and Maths GCSE C or above.

Experience

• Previous experience in General Practice preferred but not essential.
• Experience in administration and computers essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Leiston Surgery – Main Street, Leiston, Suffolk, IP16 4ES.