Mortgage Operations Director: Digitise, Scale & Lead Lending

The Nottingham; Nottingham; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading UK mutual society is seeking a Mortgage Operations Director to shape and transform their mortgage operations. This pivotal role involves leading the end-to-end mortgage lifecycle, utilizing technology and data to drive growth and enhance customer outcomes. The ideal candidate will possess extensive experience in the financial services sector, particularly in mortgages, and demonstrate strong leadership capabilities. A commitment to operational excellence and delivering a high-quality broker and customer experience is essential. Join a supportive and diverse environment dedicated to community investment.

Benefits

Competitive salary

Annual discretionary bonus

£5,500 car allowance

Bupa healthcare

29 days annual leave

Qualifications

• Strong understanding of financial services, particularly mortgages.
• Experience in budgeting, forecasting, and capacity planning at a senior level.
• Proven senior leader with significant strategic management experience.

Responsibilities

• Define and deliver the mortgage operations strategy to support asset growth.
• Lead end-to-end digitisation and automation of the mortgage journey.
• Ensure operational resilience and effective risk management.

Skills

Leadership

Communication

Negotiation

Operational management

Analytical skills

Tools

MQube

Summit

FileNet

CRMS

Avaya

Job description

A leading UK mutual society is seeking a Mortgage Operations Director to shape and transform their mortgage operations. This pivotal role involves leading the end-to-end mortgage lifecycle, utilizing technology and data to drive growth and enhance customer outcomes. The ideal candidate will possess extensive experience in the financial services sector, particularly in mortgages, and demonstrate strong leadership capabilities. A commitment to operational excellence and delivering a high-quality broker and customer experience is essential. Join a supportive and diverse environment dedicated to community investment.