Membership Experience Host - Everlast Gyms

Everlast Gyms; Rugby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fitness club in Rugby seeks a Host to create a welcoming atmosphere for members and guests. You will play a crucial role in driving membership sales, supporting retention, and ensuring exceptional customer experiences. Responsibilities include welcoming visitors, promoting products, maintaining hygiene, and managing administrative tasks. Ideal candidates are outgoing, sales-focused, and passionate about fitness with the ability to adapt to operational demands. The position offers a free gym membership and opportunities for personal training and development.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly awards with double salary bonuses

Training and development opportunities

Qualifications

• Positive attitude with a passion for delivering great customer experiences.
• Confident in handling administrative tasks and club systems.
• Proven sales experience aimed at achieving membership targets.

Responsibilities

• Welcome members and guests with a positive demeanor.
• Support membership sales and retention through exceptional service.
• Promote products and services effectively within the club.
• Maintain cleanliness and hygiene standards throughout the club.
• Act as a key holder by opening and closing the club.
• Manage administrative duties using membership software.
• Engage in fitness challenges and classes for a better member experience.
• Assist in delivering gym floor initiatives alongside the team.
• Handle member feedback and complaints professionally.
• Experience products to recommend effectively to members.

Skills

Outgoing

Positive customer service

Sales-focused

Flexible and adaptable

Passionate about fitness

Ambitious and eager to learn

Job description

Company Description

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

Job Description

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in‑club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

About You

• Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.
• Confident in administration and able to handle day‑to‑day club systems.
• Sales‑focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.