Medical Secretary/Patient Pathway Co-ordinator

Royal United Hospitals Bath NHS Foundation Trust; Bath; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A prominent healthcare organization in Bath is seeking a Medical Secretary/Patient Pathway Co-ordinator. The role involves supporting the General Surgery team with medical administration and patient tracking for cancer pathways. Candidates should have strong administrative skills and a focus on patient care. You will have the opportunity to work from home one day a week in this full-time position.

Benefits

Work from home opportunity

Staff wellbeing support programs

Qualifications

• Experience and knowledge of office and administrative processes required.
• Understand RTT processes is desirable.

Responsibilities

• Provide medical administrative service including RTT and patient correspondence.
• Liaise with multidisciplinary teams for quality patient service.
• Answer telephone enquiries and manage messages appropriately.

Skills

Attention to detail

High levels of concentration

Office and administrative processes knowledge

Education

GCSE, O’ Level or CSE Equivalent in English and Maths

Typing qualification or experience

Job description

Overview

Job Overview

We have an exciting opportunity to join the General Surgery team as a Medical Secretary/Patient Pathway Co-ordinator.

This is a dual role where you will spend part of the week working as a Medical Secretary and part of the week working within the cancer team tracking patients on the cancer pathway for Colorectal Surgery.

This will be a varied role that will require attention to detail and high levels of concentration. We are looking for a full time candidate with the opportunity to work from home for one day per week.

Main duties of the job

• Provide a complete medical administrative service including RTT, patient correspondence and editing and formatting letters.
• Liaising with Nurses, Doctors and other members of the multidisciplinary team including Inpatient / Outpatient Bookings teams to provide a quality service for the patients.
• Working as part of a team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care
• To provide a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working in the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please see the attached job description for full information.

For any further questions please contact Georgina Harvey, Performance & Operations Manager, [e-mail].

Person specification

Qualifications

Essential criteria

• Educated to GCSE, O’ Level or CSE Equivalent in English and Maths

Desirable criteria

• Typing qualification or experience

Knowledge & Experience

Essential criteria

• Demonstrable experience and knowledge of office and administrative processes

Desirable criteria

• An understanding of RTT

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

• Med Sec/Pathway Co-ordinator (PDF, 248.4KB)
• Join the RUH (PDF, 1.1MB)

Further details / informal visits contact

Name Georgina Harvey
Job title Performance & Operations Manager
Email address [e-mail]
Telephone number 01225-824922

Additional information

Alternative Contact

Nick Lepak, Specialty Manager, General Surgery
Email: [e-mail]
Tel: [phone]