Medical Secretary

Mereside Medical Group; Ely; On-site; GBP 25,000; Full time

Job summary

A healthcare practice group in Ely is seeking a Medical Secretary to enhance patient communication and deliver administrative support. The role emphasizes effective interaction with patients and healthcare teams, ensuring streamlined practice operations. Ideal candidates should be service-oriented, organized, and adaptable in a dynamic environment. This position offers a salary of £24,731 per annum (pro rata for part-time). Applications via email are open until 03 February 2026.

Qualifications

• Previous experience of working in Primary Care is advantageous.
• Confident in talking to patients from diverse backgrounds.
• Adept at managing complex patient interactions with care.

Responsibilities

• Facilitate communication between patients and healthcare teams.
• Provide assistance and positive patient experiences.
• Perform administrative duties for the smooth running of the practice.

Skills

Service-minded

Effective communication

Diplomatic

Organised

Adaptable

Proactive

Competent with technology

Tools

NHS systems

Online consultation tools

Job description

By its nature this is a varied role, whose priorities ofthe day can vary tremendously. You should be enthusiastic, adaptable, andsolutions-minded, with a strong natural aptitude for technology, and credibleexperience in patient support or customer service roles. Primary healthcare isbroad, complex, and ever-changing, so there are endless opportunities to learn.This is a great role for you if you love learning new thingstools, technologies, processes and you thrive off being kept on your toes toadapt as things change, while contributing to a bigger picture.

You will work proactively with colleagues across theorganisation to ensure quality of service for patients and efficient ways ofworking within and among teams.

Main duties of the job

Your role has three main aims:

• Facilitate effective communication between patients, members of theprimary health care team, secondary care and other associated healthcareagencies
• Provide general assistance to the Practice Team and project a positiveand friendly image to patients and visitors, either in person or via thetelephone
• Undertake a variety of administrative duties to assist in the smoothrunning of the Practice including the provision of secretarial and clericalsupport to clinical staff and other members of the Practice Team.

About us

Mereside Medical is aflourishing group of three East Cambridgeshire practices in Ely, Haddenham andSoham, together serving c.40,000 patients.As a group, wevegrown rapidly and now employ more than 140 people across the three practices.We are people-centred in our approach to work and believe that every contactthat a patient has with our staff is as valuable as the next in the patientjourney. We believe in clinical excellence, and that general practice is thecornerstone of well-being in our community. We are innovative andforward-looking, and we embrace technology to enable more effective, efficient,and connected ways of working to deliver ever better outcomes for our patients.

Our goal is todeliver on the ambitions laid out in the GP forward view in a way that islocally relevant, valued by patients, and satisfying for our staff. In additionto our core general practice work we run a large clinical research trials unitand we work closely with the ICB to develop innovative ways to improve localservice provision. We are the lead practice for one of the two local PCNs andare represented in both.

Job responsibilities

Based: MeresideMedical Practices, initially based in Wilburton and in the future will be basedin Soham

Rate: FTE £24,731 per annum. Pro rata for part time (lessthan 37 hours)

Eligibility: You must be eligible to work in the UK

About Us

Mereside Medical is aflourishing group of three East Cambridgeshire practices in Ely, Haddenham andSoham, together serving c.40,000 patients.As a group, wevegrown rapidly and now employ more than 140 people across the three practices.We are people-centred in our approach to work and believe that every contactthat a patient has with our staff is as valuable as the next in the patientjourney. We believe in clinical excellence, and that general practice is thecornerstone of well-being in our community. We are innovative andforward-looking, and we embrace technology to enable more effective, efficient,and connected ways of working to deliver ever better outcomes for our patients.

Our goal is todeliver on the ambitions laid out in the GP forward view in a way that islocally relevant, valued by patients, and satisfying for our staff. In additionto our core general practice work we run a large clinical research trials unitand we work closely with the ICB to develop innovative ways to improve localservice provision. We are the lead practice for one of the two local PCNs andare represented in both.

The role

We are now looking for a Medical Secretary to join ourcurrent team to provide support to our patients to ensure their healthcareneeds are met and to our staff to ensure that, together, we offer anoutstanding healthcare experience to every patient. Your role has three mainaims:

• Facilitate effective communication between patients, members of theprimary health care team, secondary care and other associated healthcareagencies
• Provide general assistance to the Practice Team and project a positiveand friendly image to patients and visitors, either in person or via thetelephone
• Undertake a variety of administrative duties to assist in the smoothrunning of the Practice including the provision of secretarial and clericalsupport to clinical staff and other members of the Practice Team.

By its nature this is a varied role, whose priorities ofthe day can vary tremendously. You should be enthusiastic, adaptable, andsolutions-minded, with a strong natural aptitude for technology, and credibleexperience in patient support or customer service roles. Primary healthcare isbroad, complex, and ever-changing, so there are endless opportunities to learn.This is a great role for you if you love learning new thingstools, technologies, processes and you thrive off being kept on your toes toadapt as things change, while contributing to a bigger picture.

You will work proactively with colleagues across theorganisation to ensure quality of service for patients and efficient ways ofworking within and among teams.

Yourresponsibilities

• Deal with a wide range of patient enquiries by telephone, face-to-face,and online through our remote consultation platform, AskMyGP, ensuring thatpatients are directed to the most appropriate healthcare professional in atimely manner
• Build and maintain a solid grasp of the key pathways to care and theprocesses required to ensure patients get the care they need
• Communicate proactively with colleagues across the practice to ensurethat you and staff are aware of any protocol changes or patient updates, andthat patients are always given the most up to date guidance and advice
• Be familiar with the clinical rota on each day, including whereclinicians are working, so that you can advise patients accordingly
• Act as one of the first points of contact for the organisation, bothinternally and externally, and signpost effectively
• Record patient communications accurately and succinctly on relevantpatient systems, processing and recording information in accordance withpractice procedures.

Administration

• Managing all referral to secondary care and private providers
• Worklist Management on Electronic Referral System
• Opening, sorting and distributing incoming post; franking outgoing postand taking to post office
• Monitor and action individual/team tasks and emails, workingcollaboratively as a team to ensure tasks are dealt with in a timely manner
• Dealing with insurance reports, medicals and payments for privatemedical work
• Management of requests for patient information ensuring compliance withGDPR.

Practice support

• Ensure the non-clinical workspace is kept tidy and organised
• Provide general administrative support to Practice staff as requested.

You should have orbe:

• Service-minded, driven to help others and make the patient experience asstraightforward as possible
• Confident talking to patients from diverse backgrounds with diverseneeds, with demonstrable experience of guiding patients through challengingconversations to a successful conclusion
• A diplomatic communicator and skilled listener, effective atrepresenting the organisation professionally, and managing expectations of bothcolleagues and patients
• Adaptable, responsive, and learning-minded in a fast-paced and rapidlychanging environment
• Organised and methodical in your approach to ensuring that tasks andprocesses are completed on time
• Adept at managing complexity and uncertainty in real time with patients
• Pro-active in spotting issues or gaps in information or process, andfinding pragmatic solutions to problems
• Competent in, and keen to learn, the use of technology and software,including online tools, to facilitate more collaborative, effective working anddeliver better patient experience.

It would be anadvantage if you also:

• Previous experience of working in Primary Care.

This is not meant to be anexhaustive list of duties. The need for flexibility is required and the postholder is expected to carry out any other related duties that are within theemployee's skills and abilities whenever reasonably instructed.

If you are interested in this roleplease send a CV and covering letter to: [e-mail]

Closing date: 03 February 2026

Please note we reserve the right to close this vacancy early. If you have notreceived a response within two weeks of the closing date, please consider yourapplication unsuccessful on this occasion.

Person Specification

Experience

• Service-minded
• Confident
• Diplomatic communicator
• Adaptable
• Organised
• Pro-active
• Competent with technology and software
• Previous experience of working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.