Market Center Leader – Client Experience & Operations

Bank of America; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial institution in Manchester is seeking a Financial Center Leader to support a cluster of financial centers. This role involves managing client relations, fostering a team environment, and driving operational excellence. Ideal candidates have a strong background in customer service and at least 1 year of leadership experience. Additional preferences include a Bachelor’s degree and bilingual abilities. Weekend availability and travel are required.

Qualifications

• 1+ years of leadership experience in coaching, training or motivating a diverse work team.
• Strong financial and business acumen with an ability to interpret financial reports.
• Proven customer service skills to enhance customer satisfaction.

Responsibilities

• Manage client traffic and engage clients effectively.
• Drive operational excellence in financial center operations.
• Engage in market-level initiatives as prescribed by market leaders.

Skills

Customer Service Management

Leadership Development

Coaching

Risk Management

Performance Management

Problem Solving

Talent Development

Sales Performance Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

A leading financial institution in Manchester is seeking a Financial Center Leader to support a cluster of financial centers. This role involves managing client relations, fostering a team environment, and driving operational excellence. Ideal candidates have a strong background in customer service and at least 1 year of leadership experience. Additional preferences include a Bachelor’s degree and bilingual abilities. Weekend availability and travel are required.