Maps Reporting Specialist with Kurdish

Cognizant; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in London is looking for a dedicated Maps Reporting Specialist with Kurdish language skills. Responsibilities include providing customer support for maps services, analyzing data, and collaborating globally to enhance user experience. Candidates should have strong communication skills, tech support experience, and attention to detail. This hybrid role offers an opportunity to work in a dynamic environment with a focus on quality and precision.

Qualifications

• Good oral and written communication skills are necessary.
• 2+ years technical support or other problem-solving experience required.
• Ability to summarize information from different sources.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze/map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Fluent English

Customer service background

Attention to detail

Technical support experience

QGIS skills

Education

Graduation or 15 years of education

Tools

Mac OS X

Job description

Overview

Location – London (22 Bishopsgate, City of London, London EC2N 4A)

Work Model – Hybrid.

We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Kurdish Language. Your responsibilities would include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Responsibilities

• Deliver exceptional customer support for our maps service and analyze/map data to ensure precision and quality.
• Collaborate with a global team to improve user experience.
• Communicate and update Apple management on the status of assigned tasks.
• Liaise with other Apple support groups as needed.

Qualifications

• Must have good oral and written communication skills and the ability to read, write, and speak fluent English and the target language.
• English fluency is a requirement as all tools, communication, documentation, and training are in English.
• English language skill of candidate is assessed using Apple-provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and/or mapping (preferred but not required).
• Mac OS X experience preferred.
• 2+ years technical support or other problem-solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain a positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• Ability to differentiate different types of meaning in complex situations (e.g., direct communications with customers).
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).

Equal Opportunity

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.