Mandarin Speaking IT Support Analyst

ELP Consult Ltd.; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology consulting firm in Greater London is seeking an experienced IT Support Technician to provide internal support, maintain network services, and uphold security policies. The ideal candidate has a technical degree and over three years of relevant experience. Responsibilities include troubleshooting hardware, managing telecommunication systems, and assisting users in a fast-paced environment. Proficient Mandarin and English skills are essential for effective communication with teams and partners. This is a full-time position offering competitive salary and benefits.

Qualifications

• Over 3 years of related experience in IT support.
• Good knowledge of network, Windows Server, Domain Controller, VMware/Exchange.
• Familiarity with antivirus systems and Microsoft Windows and Office.

Responsibilities

• Provide general end user desk support.
• Install, maintain, and troubleshoot computer hardware and peripherals.
• Manage telecommunications equipment and basic IT systems.
• Monitor and remove viruses and malware.

Skills

IT support

cyber security

network management

desktop support

Mandarin language proficiency

Education

Technical degree in Computer Science or related area

Job description

Job Purpose

This job is responsible for providing IT internal support including the installation, configuration, maintenance and support of network services, computing, cyber and information security policies and controls, communication equipment and systems, providing technical advice and support to end users.

Main Duties

Technical Support

• Provide general end user desk support.
• Install, maintain and troubleshoot computer hardware (PCs, laptops) peripherals (monitors, printers).
• Install and troubleshoot telecommunications equipment (cell phones, tablets).

IT Maintenance & Installs

• Maintain an up to date IT inventory including PCs, printers, telecommunications equipment and software licenses.
• Install software packages such as operating systems, networking components and business applications.
• Make minor repairs as necessary but will refer major hardware problems to service personnel for correction.
• Managing telephone, door security systems, CCTV system and video conference system (with supplier when necessary).
• Maintain basic IT system and other business system (liaison with supplier when necessary).

Network & Security

• Maintain and upgrade network.
• Implement systems access and security in accordance with company policy.
• Monitor and remove virus and malware systems.

Other

Other related duties as assigned.

Key Relationships / Contacts

• All internal staff
• Internal / External business partners e.g. software providers
• Accountable persons in HQ

Requirements

Qualifications

• Technical degree in Computer Science or related area;
• Over 3 years related experience;

Good knowledge of hardware and software in the area of appropriate systems to include but not limited to Network, Windows Server, Domain Controller, VMware/Exchange, Antivirus system, Microsoft Windows and Office etc.

Knowledge of Information Security policy, Citrix, NAS, SAN, SQL Server backup system etc.

Person Specification

• Ability to maintain strict confidentiality of sensitive employee and business information.
• Strong interpersonal communication and analytical skills; ability to adapt to all levels of knowledge and authority.
• Ability to evaluate user issues and judge validity and priority of need.
• Excellent written and spoken English and Mandarin is essential.
• IT, support, cyber security, network, desktop support, Information technology, Mandarin

Key Skills

Baan, English Language, Ideas, Access, Games, Application Management

Employment Type

Full Time

Experience

years

Vacancy

1