Leisure Receptionist

Village Hotels; Cheadle; On-site; GBP 20,000 - 25,000; Full time

Job summary

Village Hotels recherche un Réceptionniste de Loisirs dynamique pour offrir une expérience client exceptionnelle. Dans ce rôle, vous serez la première impression de l’hôtel, responsable d’accueillir les clients et d’assurer un service de haute qualité. Avec des avantages attractifs tels que des réductions et une formation continue, rejoignez une équipe qui valorise l’individualité et le travail d’équipe.

Benefits

Adhésion gratuite au club de loisirs

Réductions sur les séjours

50% de réduction sur la nourriture et les boissons

Programme de bien-être

Journée d'anniversaire off

Qualifications

• Capacité naturelle à interagir avec tous les types de personnes.
• Passion pour les loisirs, le fitness et le service client.
• Esprit d'équipe et relations solides entre collègues.

Responsibilities

• Accueillir membres et invités à leur arrivée.
• Gérer les réservations et résoudre les préoccupations.
• Fournir un service exceptionnel en comprenant les besoins des membres.

Skills

Interaction avec les clients

Service à la clientèle

Vente par le service

Job description

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Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let’s make it one to remember!

With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively.

You love a chat, and you understand what makes a great customer experience, so you’ll get to know our members, and ensure they make the most of what Village life has to offer.

On a day to day basis, expect to be meeting, greeting, taking bookings to introduce new people to the club, resolving queries and keeping our members happy.

You’re not a receptionist… you’re a Creator of Happiness!

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.

Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing

50% discount on Food and Drink purchased on or off shift at any Village Hotel

Exciting training platform with gamified learning

Discounts and cashback offers on many High Street Brands

A range of Well-being and Healthcare benefits

Financial wellbeing support via Salary Finance

Employee Assistance Programme

A fun, supportive and inclusive work environment with loads of Development opportunities

Regular team events with our BIG People days monthly

Excellent Reward and Recognition Incentive schemes

Monthly well-being programme for all employees to support your mental health

Anniversary rewards for key milestones of service

Birthday day off

Electric car salary sacrifice scheme

*T&C’s apply based on your contract

What we need from you…

-A natural ability to interact with all types of people, use the effective selling techniques and a belief in sales through service
-A passion for leisure, fitness and customer service
-An ability to understand the individual needs and wants of our members and tailor your service and communication around them
-A drive to achieve and exceed targets
-A team mentality, forming great relationships within leisure and other departments

**Please note - All offers are subject to a successful DBS check in this role**

Come and be part of something new & something special - Work, Grow & Play the Village Way!