Lead Store Advisor - Regent Street

ON; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports brand in London is seeking a Lead Store Advisor to enhance customer engagement and manage store operations. The ideal candidate has over 3 years in retail, strong communication skills, and a passion for delivering exceptional service. This full-time role offers an opportunity to be part of a dynamic team in a flagship store environment.

Benefits

Supportive team-oriented atmosphere

Opportunities for personal development

Qualifications

• 3+ years of experience in a retail environment; 1+ year in a supervisory role.
• Ability to take initiative and work independently or in a team.
• Fluent in English; additional language skills are a plus.

Responsibilities

• Lead and communicate On's values in customer interactions.
• Ensure exceptional customer service and improve engagement.
• Oversee one area in the store and implement strategy.

Skills

Strong communication skills

Interpersonal skills

Customer service expertise

Tools

Microsoft Dynamics

POS systems

Job description

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s London Regent Street Store alive.

On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Flagship Store is the hallmark of the On brand and at On we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

We are hiring several Lead Store Advisors with a focus on People, Community, Visual Merchandising and Back of House (BoH). These positions are available in full-time at the earliest possibility.

Your Mission

General:

• Continuously lead and communicate through On's values and brand philosophy in team and customer interactions
• Lead and provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
• Responsible for one area in store (ex; Back of house, Product, Team Experience, Community) and implementing strategy, follow up on execution and drive team involvement for success of this pillar
• Foundational cash handling expectations and standardized operating procedures – example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc. Opening and closing store procedures and ensuring loss and prevention standards are followed
• Maintain in-depth knowledge of technical product information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
• Teach and train the team to ensure excellent standard of all technical product knowledge
• Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with our company culture of radical candor
• Maintain the visual standards in the store to deliver a premium experience and optimize sell through strategy
• Lead and maintain exceptional stock room strategy and inventory management standards

Back of House:

• Ensure physical inventory is synced with digital inventory system for accurate management of products including inbound and outbound transfersMaintain well-functioning stock room to ensure efficient restocking and destocking to serve customer needs
• Main contact for store leadership and IT/Facility Management functions for operational questions around product flows and performance of store systems
• Ensure wider store team is trained on back of house procedure and executes to the standard optimized processes
• Support smaller maintenance and facility management work to keep store to premium standards and ensure operational functionality
• Act as system and IT expert to providefirst level trouble shooting for store team (e.g. POS), help testing of IT Systems and support training of store team
• Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is appreciated
• Work with Store Leadership and Visual Merchandising team to lead and execute visual guidelines for product presentation and campaign presentation in store
• Support in performance reporting of in-store visual merchandising standards and customer feedback
• Ensure operational delivery of visual merchandising standards in daily store business and train on knowledge to store team
• Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)

Your story

• 3+ year of experience within a retail work environment; +1 year in supervisory role
• A background in the Running, Fashion or Sports Industry is preferred but not a must
• Strong communication, hospitality and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards
• Ability to read, write and speak English fluently. Any other language skill is a strong plus but not a core requirement

About the Team

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

Home to nearly 3000 parks, a population speaking more than 300 languages, and a vibrant art and music scene, London is one of the world’s most loved cities for good reason.

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.